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To: Studded <Studded@dal.net>
cc: Poul-Henning Kamp <phk@FreeBSD.ORG>, committers@FreeBSD.ORG
Subject: Re: Time to look at those pesky PRs ! 
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Date: Thu, 17 Sep 1998 08:19:29 -0700
From: Wayne Scott <wscott@ichips.intel.com>
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> 	One technique I used before the 2.2.6 release was to mail the
> originator asking if their problem still existed, and ask them to test
> the beta version if it did. With about 10 hours work on my part Steve
> was able to close about 50 PR's. Also, the Public Relations aspect of
> this was huge. I got many letters expressing appreciation that someone
> took the time to contact them. 


I agree.  FreeBSD PR's are not very encouraging.  You don't even get
an automated email saying that the PR was even recieved.  Having a
real person acknowledge your bug really helps.  Even it they don't
have a clue how to fix it.

-Wayne