Date: 25 Jun 99 21:33:00 PDT From: Jesus Monroy <jesus.monroy@usa.net> To: Terry Lambert <tlambert@primenet.com> Cc: jkh@zippy.cdrom.com, advocacy@FreeBSD.ORG Subject: Re: [Re: [Re: My FreeBSD Experience ]] Message-ID: <19990626043300.9674.qmail@nwcst277.netaddress.usa.net>
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Terry Lambert <tlambert@primenet.com> wrote:
> >
> > I share your frustration as I have several customers that
> > can only report that "the printers are broken". =
> > Gee, does this mean the paper is jammed or the you are
> > out of ink, or the are no blinking lights on the face plate.
> > I don't know it's broken.
> =
> With respect, I think you are both missing the point.
> =
> It is possible to take his ability to make pilot errors away from
> him, and avoid this type of complaint altogether. It's called
> "usability engineering".
> =
I am open to suggestions. =
Perhaps, there is something I could learn. 8-)
Please continue.
=
=
---
"I'd rather pay for my freedom than live in a bitmapped, =
pop-up-happy dungeon like NT."
http://www.performancecomputing.com/features/9809of1.shtml
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