Date: Thu, 13 Aug 2020 16:15:05 -0400 From: Aryeh Friedman <aryeh.friedman@gmail.com> To: "Steve O'Hara-Smith" <steve@sohara.org> Cc: FreeBSD Mailing List <freebsd-questions@freebsd.org> Subject: Re: OT: Dealing with a hosting company with it's head up it's rear end Message-ID: <CAGBxaXkawEUwViUd%2B=4Bt3QHVBJtiz_Nz2WXgTWOtUcXrD=zcw@mail.gmail.com> In-Reply-To: <20200813201014.a2e212f17226084d6a0bfb94@sohara.org> References: <CAGBxaXmg0DGSEYtWBZcbmQbqc2vZFtpHrmW68txBck0nKJak=w@mail.gmail.com> <20200813201014.a2e212f17226084d6a0bfb94@sohara.org>
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On Thu, Aug 13, 2020 at 3:10 PM Steve O'Hara-Smith <steve@sohara.org> wrote: > On Thu, 13 Aug 2020 14:56:43 -0400 > Aryeh Friedman <aryeh.friedman@gmail.com> wrote: > > > The hosting company for one of our clients sent the following reply to > > us/them when we asked them to setup end user accounts on a dedicated > > Windows Server, FreeBSD box and CentOS box (all VM's on the same physical > > machine with no other VM's on the physical machine) and being told we > > needed scriptable access (not web based non-scriptable) to the windows > > desktop and shell accounts (including the ability to sudo) and they > agreed > > to provide it: > > Do you have it in writing that they agreed to provide the access > you require. If so you have a club your lawyer can beat their lawyer over > the head with otherwise you're probably screwed. > Already tried and they said such services were "third party" and specifically forbidden by the contract as being "unsupportable". The client's attorney said the client would lose in court since any third party service is disallowed by the contract. -- Aryeh M. Friedman, Lead Developer, http://www.PetiteCloud.org
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