Date: Mon, 21 Apr 1997 12:59:25 -0400 From: dennis <dennis@etinc.com> To: Jamie Bowden <jamie@inna.net> Cc: chat@FreeBSD.org Subject: Re: Price of FreeBSD (was On Holy Wars...) Message-ID: <3.0.32.19970421125923.00af9250@etinc.com>
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The origin of the "customer is always right" is the newbie salesman learning a lesson about how to make a sale. The problem is that "making a sale" is not the only goal...and making sales to customers that are likely to be unhappy (because they dont really know what they need) is not productive or profitable. When someone starts telling me they want to connect their async port to an eia-530 port on a csu , or when they say they wont buy without source or that they MUST have credit even though they have no credibilty, it time to get off the phone. One guy called angrily for 2 weeks (trying to get my superior) because he wanted a T3 board for Linux, and I told him that we probably wouldnt support linux because I didnt think it could handle it.....who wants this moron as a customer? db At 12:27 PM 4/21/97 -0400, Jamie Bowden wrote: >I wish I had a customer list to forward this to, I am sure they would >love it. They may not always know what they want, but they are always >right. Your job is to change their idea of wright. > >On Sat, 19 Apr 1997, dennis wrote: > >> At 08:38 PM 4/19/97 +0100, Stephen Roome wrote: >> >On Fri, 18 Apr 1997, dennis wrote: >> >> <<<< Snipped loads of stuff out of here >>> >> >> SDL has been working on frame relay for 2 1/2 years now.....you really want >> >> to >> >> use the result? >> > >> >Mmm, SDL do sell very similar cards, when I was looking for a serial card >> >for our E1 line here, I tried out both etinc and sdl... >> >Frankly the folks answering the phone at etinc made me call sdl again, >> >even though someone had said etinc made better kit. >> > >> >So, I have a SDL WANic here, it's much the same as the etinc version and >> >yes I'd be prepared now to use the SDL frame relay card when it comes out >> >above the etinc one. >> > >> >This is because SDL seem to understand that the customer is always right, >> >and etinc (and you) seem much more prepared to argue with the customer. >> > >> >So, yes, I'll use the result, and I know that even if it doesn't work SDL >> >will be helpful when I ring up and ask why it broke. >> >> Ah, but the customer isnt always right...... >> >> db >> > >Jamie Bowden > >Network Administrator, TBI Ltd. > > >
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