From owner-freebsd-questions Tue May 29 12:13:11 2001 Delivered-To: freebsd-questions@freebsd.org Received: from smtp.smed.com (smtp.smed.com [64.46.248.11]) by hub.freebsd.org (Postfix) with ESMTP id 025B837B422 for ; Tue, 29 May 2001 12:13:06 -0700 (PDT) (envelope-from Joe.Warner@smed.com) Received: from smtpgate.shrmed.com (zorya.smed.com [64.46.248.1]) by smtp.smed.com (Postfix) with ESMTP id F3E3E1622B for ; Tue, 29 May 2001 15:12:53 -0400 (EDT) Received: from iesa14.shrmed.com (iesa14.shrmed.com [10.1.99.114]) by smtpgate.shrmed.com (8.9.3/8.9.3) with ESMTP id PAA30467 for ; Tue, 29 May 2001 15:13:04 -0400 From: Joe.Warner@smed.com Received: from uranus.smed.com (unverified) by iesa14.shrmed.com (Content Technologies SMTPRS 2.0.15) with ESMTP id ; Tue, 29 May 2001 15:12:51 -0400 Subject: Re: Help Desk App for FreeBSD To: Bill Moran Cc: FreeBSD-Questions@freebsd.org, Joe.Warner@smed.com, wmoran@clmboh1-smtp3.columbus.rr.com X-Mailer: Lotus Notes Release 5.0.7 March 21, 2001 Message-Id: Date: Tue, 29 May 2001 13:12:56 -0600 X-MIMETrack: Serialize by Router on Uranus/SMS(Release 5.0.7 |March 21, 2001) at 05/29/2001 03:12:52 PM MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.ORG Thanks Bill. I was thinking about checking out Sourceforge or similar sites in case nobody could produce the name of an app that they have tried or are using that would fit our needs. I'll let you know what I come up with. Cheers Joe Bill Moran To: Joe.Warner@smed.com Sent by: cc: FreeBSD-Questions@FreeBSD.ORG wmoran@clmboh1-smtp3.colum Subject: Re: Help Desk App for FreeBSD bus.rr.com 05/29/01 12:59 PM Joe.Warner@smed.com wrote: > > Hi, > > Before I start looking at commercial solutions, I was > just wondering if anyone on this list knows about a web > based Help Desk application that would run on FreeBSD. > > Our current Help Desk application is running on a Lotus Notes > database via Domino on the AS/400. Our users access the > database with the Lotus Notes 5.0.5 client on WIN NT/2K. This > application is outdated and I feel a web based solution would > better serve our needs. > > I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but > plan to upgrade to FreeBSD 4.2 or 4.3, along with the most > current versions of Apache, PHP and MySQL soon. > > The Help Desk application I'm looking for would, at the minimum, > provide an interface that our users could access through any > web browser, fill in their name, contact info and information > regarding the problem they are experiencing, click a "submit" > button and be issued a confirmation number. There would be > a queue that our IT staff could check for new requests that they > could then assign to the appropriate personnel, based on their > individual area of expertise. We would need to have the ability > to update requests with text and the person who submitted the > request would need to be able to view the status. We would > also need to be able to pull up statistics like the number and > type of requests (open/closed) that have been submitted over > a given period and how many/type have been closed by each > member of our staff. > > Is there any app or way I could do this on FreeBSD? A search on sourceforge turns up a number of projects to create web-based helpdesks. You'll probably need a few days of research to evaluate all of them and determine what looks promising to you. I'd be interested to know what you determine, as I'll be in need of a similar application soon. -Bill ------------------------------------------------------------------------------- This message and any included attachments are from Siemens Medical Solutions Health Services Corporation and are intended only for the addressee(s). The information contained herein may include trade secrets or privileged or otherwise confidential information. Unauthorized review, forwarding, printing, copying, distributing, or using such information is strictly prohibited and may be unlawful. If you received this message in error, or have reason to believe you are not authorized to receive it, please promptly delete this message and notify the sender by e-mail with a copy to CSOffice@smed.com. Thank you To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message