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Date:      Wed, 4 Oct 2000 09:44:11 +0000
From:      Y u r i <Michellek@isuisse.com>
To:        questions@FreeBSD.ORG
Subject:   support in linuxland [Linux/FreeBSD decision]
Message-ID:  <982642149.20001004094411@isuisse.com>
In-Reply-To: <00d101c02ddd$7869dd00$0c00a8c0@ipform.ru>
References:  <200010040049.e940nTI33223@saturn.cs.uml.edu> <00d101c02ddd$7869dd00$0c00a8c0@ipform.ru>

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just an addendum with regards to renowned support in linuxland...
below you'll find a few snippets from my correspondence with one of
the distro co's "support"

disclaimer: i'm not a developer, not a computer pro in any sense, i
had a translation co to run with a lot of dtp , hence macs mostly;
those don't require IQ above -100 .
after splitting with partners i have a
few of those and one old NT box that i've been fooling with, trying to
learn some marketable skills. was lucky with FreeBSD on any kind of
HDD controllers I was throwing at it, with linuxen it's a whole
different never ending story. if their support is like that, then i'm
a guru and highly marketable candidate for an exec position in one of
those companies; anyway, here it is:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hello support,

  I have a Deluxe Edition of linux Storm 2000.
  Can not figure out a way to install it on my PC with Promise Ultra66
  IDE controller card.

  PD440FX motherboard, 128 MB RAM, 3dfx Voodoo 3000, Promise Ultra66
  IDE controller with a 20 GB HDD and a Yamaha CDRW.

  I get "no CD-ROM found" during installation with the boot diskette.
  "no HDD found" if I spread any of the drives among reg ATA and U66.

  I was able to install Windows NT, Mandrake 7.1 and FreeBSD 4.1.1 on
  this hardware in past. Please, advise.

-- 
Best regards, Yuri K

Vancouver, WA, USA
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi Y u r i ,

    Make sure you have the Storm Installation CD in the drive at all
times.

    If I'm not mistaken I beleive all CDRW are connected to a SCSI
adapter,
so make sure that you click 'yes' when it askes you if you have a SCSI
device in your computer.


Good Luck,

--
Nam V.
Tech Support

Stormix
Technologies
Nam@Stormix.Com
Tel: 604.688.9137
2040 - 555 West Hastings Street
Vancouver, BC V6B 4N6 Canada
_~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Y u r i wrote:

> Hello Support,
>
> Tuesday, October 03, 2000, 22:12:39 zulu, you wrote:
>
> SSC> Hi Y u r i ,
>
> SSC>     Make sure you have the Storm Installation CD in the drive at all
> SSC> times.
>
> SSC>     If I'm not mistaken I beleive all CDRW are connected to a SCSI
> SSC> adapter,
> SSC> so make sure that you click 'yes' when it askes you if you have a SCSI
> SSC> device in your computer.
>
>          I don't understand this: please, explain in detail. I don't
>          have any SCSI adapters in my machine, i read about SCSI
>          emulation for CDRW under *nixes, but that's not I am asking
>          for. and btw, I tried SCSI option during installation - no go
>          so far. I am not talking about burning CDs at this point, all
>          I want is to install Stormix so far. It should read CD, but it
>          does not find any, and I am not sure it finds any HDDs  due
>          to the fact that they are connected to Promise Ultra66 IDE
>          controller
> --
> Best regards,
>  Y
> ===============================================================================================
>

Hi Yuri,

    Is your CDrom Bootable ?? Is it on an IDE controller ?? If it is try setting the BIOS to
startup on CDrom and continue the install  at that point (make sure to remove boot disk).

    You are also entitled to phone support, if you get the chance give us a call here at

Support Availability
                         Support is available:

Monday to Friday between the hours of 7:00 am to 6:00 pm
Pacific Standard Time (10:00 am to 9:00 pm Eastern Standard
Time)
Contact us via email at support@stormix.com
Contact us via telephone at 1-604-639-0799

--
Nam V.
Tech Support

Stormix
Technologies
Nam@Stormix.Com
Tel: 604.688.9137
2040 - 555 West Hastings Street
Vancouver, BC V6B 4N6 Canada
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

the situation is rather comic: two Vancouvers, a Russky and
apparently a Thaisky can't understand each other; i found a pointer to
a workaraund on their site, but i am not that proficient to tinker with
kernel modules, that's why i decided to go with a paid distro and my
choice of Debian based one was supposed to be an easy to install, he
he ... as for Mandrake, it installs brilliantly with quite a few bugs
during install, and those will haunt you untill you give up and attempt
to reinstall yet another time. it's amazing to watch crowds anyway.
and be a part of yarevolution <G>

I like what I see in FreeBSD very much, things make much more sense,
but... I have a feeling that this perceived as a constant threat, and
when things look too logical and structured, the Unix veterans find a
way to perplex and confuse newcomers ;-)

best, yuri


 
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