Date: Wed, 26 Dec 2001 13:34:15 -0600 From: "Mike Meyer" <mwm-dated-1009827256.e31766@mired.org> To: ulf@Alameda.net Cc: Christopher Schulte <schulte+freebsd@nospam.schulte.org>, Andreas Klemm <andreas@freebsd.org>, "Jonathan M. Bresler" <jmb@hub.freebsd.org>, chat@freebsd.org Subject: Re: experiences (Re: FreeBSD Foundation Accepts Donations via PayPal) Message-ID: <15402.9783.683020.21288@guru.mired.org> In-Reply-To: <20011226105016.E90222@seven.alameda.net> References: <20011226013738.49F2E37B405@hub.freebsd.org> <20011226114655.GA7717@titan.klemm.gtn.com> <5.1.0.14.0.20011226095556.01acc550@pop3s.schulte.org> <20011226105016.E90222@seven.alameda.net>
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Ulf Zimmermann <ulf@Alameda.net> types: > I have been lately hearing more and more horror stories about PayPal. > For one, they are not FDIC insurred, so they can basicly do with your > money what they want and get away with it. There are a few websites > about their bad customer service, like Andreas mentioned, no way to > directly contact them (neither email or phone), answers are often just > form letters. I can third that. They are *not* a bank, and don't act like one. They double billed me for an item, running the transaction twice. When I contacted their complaint department, they said "we don't do that", and suggested I deal with my bank or the party in question. I had my bank reverse one of the charges, which caused paypal to lock my account so I couldn't move money out of it - but I could still move money into it. They then charged the credit card number I had initially set the account up on to get the money. After several rounds of this kind of thing, I finally got things straightened out, but they had taken money away from the customer who *should* have gotten it - even though I didn't have it either. At times I got email from them sent within hours of each other making contradictory claims. Last I heard, the poor guy who had been on the other end of the double billing hadn't gotten his money back, but he hasn't complained to me in the months since, so I assume they finally straightened that out as well. As far as I can tell, the goal of their "customer service" department is to lock money into their system for as long as possible. That there's no direct contact - even finding a snail-mail address is a pain - means you have to use their complaint form, with a day or more's delay for responses being typical. All the while they are making interest on your money. <mike -- Mike Meyer <mwm@mired.org> http://www.mired.org/home/mwm/ Independent WWW/Perforce/FreeBSD/Unix consultant, email for more information. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-chat" in the body of the message
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