Date: Thu, 7 Feb 2013 13:52:41 +0000 (UTC) From: Eitan Adler <eadler@FreeBSD.org> To: doc-committers@freebsd.org, svn-doc-all@freebsd.org, svn-doc-head@freebsd.org Subject: svn commit: r40902 - head/en_US.ISO8859-1/books/faq Message-ID: <201302071352.r17Dqfum069923@svn.freebsd.org>
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Author: eadler Date: Thu Feb 7 13:52:41 2013 New Revision: 40902 URL: http://svnweb.freebsd.org/changeset/doc/40902 Log: Update and clarify the freebsd-mail-bounces question (why mail to freebsd.org bounces) to reflect reality. Reviewed by: postmaster (dhw) Discussed on: -doc Approved by: bcr (mentor) Modified: head/en_US.ISO8859-1/books/faq/book.xml Modified: head/en_US.ISO8859-1/books/faq/book.xml ============================================================================== --- head/en_US.ISO8859-1/books/faq/book.xml Thu Feb 7 12:50:07 2013 (r40901) +++ head/en_US.ISO8859-1/books/faq/book.xml Thu Feb 7 13:52:41 2013 (r40902) @@ -7643,69 +7643,53 @@ hint.sio.7.irq="12"</programlisting> <answer> <para>The <hostid role="domainname">FreeBSD.org</hostid> mail - system implements some of the stricter - <application>Postfix</application> checks on incoming mail - and rejects mail that is either misconfigured or is - potential spam. Your mail might bounce for one of the - following reasons:</para> + system implements some + <application>Postfix</application> checks on incoming mail + and rejects mail that is either from misconfigured relays or + otherwise appears likely to be spam. Some of the + specific requirements are: </para> <itemizedlist> <listitem> - <para>The email is being sent from a known spam domain or - IP block.</para> - - <para>The &os; mail servers reject email from known spam - sources. If you have service through a company or - domain who generates or relays spam, please switch to a - service provider who does not.</para> + <para>The IP address of the SMTP client must + "reverse-resolve" to a forward + confirmed hostname.</para> </listitem> <listitem> - <para>The body of the email only contains HTML.</para> - - <para>Mail should be sent in plain text only. Please - configure your mail user agent to send plain - text.</para> + <para>The fully-qualified hostname given in the + SMTP conversation (either HELO or EHLO) must resolve + to the IP address of the client.</para> </listitem> + </itemizedlist> - <listitem> - <para>The mailer at <hostid - role="domainname">FreeBSD.org</hostid> cannot resolve - the IP address of the connecting host back to a - symbolic name.</para> - - <para>Working reverse DNS is a standard requirement for - accepting mail from a host. Set up reverse DNS for your - mail server's IP address. Many home services (DSL, - cable, dialup, etc.) will not give you this option. In - this case, relay your email through your service - provider's mail server.</para> - </listitem> + <para>Other advice to help your mail reach its destination + include:</para> + <itemizedlist> <listitem> - <para>The hostname given in the EHLO/HELO part of the SMTP - exchange cannot be resolved to an IP address.</para> - - <para>A fully qualified, resolvable host name is necessary - in this part of the SMTP dialogue before mail will be - accepted. If you do not have a host name that is - registered in the DNS, then you should use your service - provider's mail server to relay your mail.</para> + <para>Mail should be sent in plain text, and messages + sent to mailing lists should generally be no more than + 200KB in length.</para> </listitem> <listitem> - <para>Your message had a message ID ending with the string - <quote>localhost</quote>.</para> - - <para>Some mail user agents generate bad message IDs which - will not be accepted. You will need to persuade your mail - user agent to generate a valid message ID or else - configure your mail transfer agent to rewrite - them.</para> + <para>Avoid excessive cross posting. Choose + <emphasis>one</emphasis> mailing list which seems most + relevant and send it there.</para> </listitem> </itemizedlist> - </answer> - </qandaentry> + + <para>If you still have trouble with email infrastructure at + <hostid role="domainname">FreeBSD.org</hostid> send a note + with the details to + <email>postmaster@freebsd.org</email>; Include a + date/time interval so that logs may be reviewed — + and note that we only keep one week's worth of mail logs. + (Be sure to specify the time zone or offset from + UTC.)</para> + </answer> + </qandaentry> <qandaentry> <question id="free-account">
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