From owner-freebsd-questions Wed Sep 11 11:41:33 2002 Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.FreeBSD.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 1F93137B400 for ; Wed, 11 Sep 2002 11:41:29 -0700 (PDT) Received: from MX3.Netwood.net (mx3.netwood.net [209.247.184.13]) by mx1.FreeBSD.org (Postfix) with ESMTP id B15C443E42 for ; Wed, 11 Sep 2002 11:41:28 -0700 (PDT) (envelope-from jonas@netwood.net) Received: from master (unknown [209.247.186.2]) by MX3.Netwood.net (Postfix) with ESMTP id 92ED95D00E for ; Wed, 11 Sep 2002 11:41:27 -0700 (PDT) From: "Jonas Fornander" To: Subject: RE: RT Ticket Tracking Port? Date: Wed, 11 Sep 2002 11:45:10 -0700 Organization: Netwood Communications Message-ID: <065e01c259c3$5bb30970$0800a8c0@master> MIME-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook, Build 10.0.2616 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000 In-Reply-To: <200209111502.LAA02669@gevjon.ttsg.com> Importance: Normal Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.ORG Where can I find RT? Jonas Fornander - System Administrator Netwood Communications, LLC - www.netwood.net Find out why we're better - 310-442-1530 > -----Original Message----- > From: owner-freebsd-questions@FreeBSD.ORG > [mailto:owner-freebsd-questions@FreeBSD.ORG] On Behalf Of Tuc > Sent: Wednesday, September 11, 2002 8:02 AM > To: Nathan Kinkade > Cc: dragoncrest@voyager.net; freebsd-questions@FreeBSD.ORG; > tuc@ttsg.com > Subject: Re: RT Ticket Tracking Port? > > > > This might also be a little overkill, but take a look at Keystone. > > http://whitepj.keystone.net (the site seems to be down at > the moment). > > Keystone is a PHP/Web based trouble ticketing system. It > will start > > tickets based on emails it receives, and based on the > subject line of > > the email it can be configured to do perform various tasks. > > > Stay away from Keystone. It was someones project, then > bought by a company and has been S-T-A-L-E ever since. Some > of the functionality STILL didn't work, we had to hack the > email->ticket programming. We went > from Keystone to RT a few months ago and haven't looked back. > > Tuc/TTSG Internet Services, Inc. > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-questions" in the body of the message > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message