Date: Tue, 22 Jul 1997 20:11:56 -0700 From: "Jordan K. Hubbard" <jkh@time.cdrom.com> To: Michael Smith <msmith@atrad.adelaide.edu.au> Cc: abelits@phobos.illtel.denver.co.us (Alex Belits), info@pagecreators.com, isp@FreeBSD.ORG Subject: Re: FreeBSD and NT Message-ID: <2071.869627516@time.cdrom.com> In-Reply-To: Your message of "Wed, 23 Jul 1997 11:25:43 %2B0930." <199707230155.LAA04715@genesis.atrad.adelaide.edu.au>
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Just to head off a potential misunderstanding here though... > - The support community for FreeBSD is diverse and awake 24/7. It > won't ask you for a credit card number. It won't lie to you to save > its face. If something is broken and hurting your business, we > take it personally. If you want something fixed Real Fast, it > can be done. If a new security hole is found, you can be sure that While the volunteer support community for FreeBSD is an extremely competent and responsive resource for one which costs nothing at all, it also has to be allowed to move at its own pace on problems since volunteers also have Real Jobs(tm) and those breadwinning activities naturally *must* take priority over anything FreeBSD related. In other words, the volunteers certainly do their best to deal with issues quickly but response time is nothing they can guarantee, and if your business really depends on getting something fixed Real Fast, Right Now, then you'd better either have some onsite expertise or be prepared to pay real money for Real Fast in the form of consulting hours because the volunteer support mechanism is not and never was intended to solve such problems. Jordan
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