From owner-freebsd-isp Thu Apr 30 16:27:39 1998 Return-Path: Received: (from majordom@localhost) by hub.freebsd.org (8.8.8/8.8.8) id QAA12115 for freebsd-isp-outgoing; Thu, 30 Apr 1998 16:27:39 -0700 (PDT) (envelope-from owner-freebsd-isp@FreeBSD.ORG) Received: from unix.kawartha.com (unix.kawartha.com [204.101.15.2]) by hub.freebsd.org (8.8.8/8.8.8) with ESMTP id QAA12102 for ; Thu, 30 Apr 1998 16:27:32 -0700 (PDT) (envelope-from paul@kawartha.com) Received: from shell.kawartha.com (shell.kawartha.com [204.101.15.43]) by unix.kawartha.com (8.8.8/8.8.7) with SMTP id TAA26994 for ; Thu, 30 Apr 1998 19:29:06 -0400 (EDT) Date: Thu, 30 Apr 1998 19:36:17 -0400 (EDT) From: Paul Stewart To: freebsd-isp@FreeBSD.ORG Subject: Help Desk Solutions Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-freebsd-isp@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org HI there... I came across a program called Jitterbug which is supposed to be a great package for call tracking and support email handling. What does everyone else use? We've been looking at creating our own MS Access database for this purpose but the time and lack of flexibility in this solution is a fighting factor. If anyone has any suggestions here is what I am looking for (and hopefully a ports collection of the suggested program): -sorting of inbound support email -option of forwarding different emails to different support people (not overly important however as we are a small company) -web based admin, but no need for web based access from clients -faq generation would be a plus -call tracking (voice calls) would be a plus also Suggestions, ideas? Thanks very much, Paul To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message