From owner-freebsd-questions@FreeBSD.ORG Wed Jul 20 23:07:22 2005 Return-Path: X-Original-To: freebsd-questions@freebsd.org Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 5DE0516A41F for ; Wed, 20 Jul 2005 23:07:22 +0000 (GMT) (envelope-from freebsd@philip.pjkh.com) Received: from zhonka1.zhonka.net (zhonka1.zhonka.net [66.228.195.5]) by mx1.FreeBSD.org (Postfix) with ESMTP id 31F7E43D46 for ; Wed, 20 Jul 2005 23:07:16 +0000 (GMT) (envelope-from freebsd@philip.pjkh.com) Received: from wolf.pjkh.com ([66.228.196.74]) by zhonka1.zhonka.net (Post.Office MTA v3.5.3 release 223 ID# 0-58414U4500L450S0V35) with ESMTP id net; Wed, 20 Jul 2005 16:07:16 -0700 Received: from localhost (localhost [127.0.0.1]) by wolf.pjkh.com (Postfix) with ESMTP id 25BCC58C6; Wed, 20 Jul 2005 16:07:09 -0700 (PDT) Received: from wolf.pjkh.com ([127.0.0.1]) by localhost (wolf.pjkh.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 43222-08; Wed, 20 Jul 2005 16:07:09 -0700 (PDT) Received: by wolf.pjkh.com (Postfix, from userid 1000) id DC85E56BB; Wed, 20 Jul 2005 16:07:08 -0700 (PDT) Received: from localhost (localhost [127.0.0.1]) by wolf.pjkh.com (Postfix) with ESMTP id D60FC54BF; Wed, 20 Jul 2005 16:07:08 -0700 (PDT) Date: Wed, 20 Jul 2005 16:07:08 -0700 (PDT) From: Philip Hallstrom To: Cezar Fistik In-Reply-To: <159426995.20050721011157@arax.md> Message-ID: <20050720160505.M44199@wolf.pjkh.com> References: <159426995.20050721011157@arax.md> MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII; format=flowed X-Virus-Scanned: by amavisd-new at pjkh.com Cc: freebsd-questions@freebsd.org Subject: Re: OT: Helpdesk/Call tracking software X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Wed, 20 Jul 2005 23:07:22 -0000 Never used it, but RT always seems to get good praise... http://www.bestpractical.com/rt/ On Thu, 21 Jul 2005, Cezar Fistik wrote: > Dear group, > > Sorry for OT, but I'm sure someone in this group can help me. I'm > looking for an open source helpdesk/call tracking application for use > in an ISP customer support dept. We need something that will allow us > to register all incomming calls, to assign tasks to different > admnis/engineers according to customer's problem, to be able to see > the status of each opened issue and so on. Nothing unusual. > > I made a search and found a number of such applications, but there are > so many...it wouldn't be possible to test all of them. So please just > tell me what you are using and how would you rate it. > > Thank you very much. > -- > Best regards, > Cezar mailto:cezar@arax.md > > > _______________________________________________ > freebsd-questions@freebsd.org mailing list > http://lists.freebsd.org/mailman/listinfo/freebsd-questions > To unsubscribe, send any mail to "freebsd-questions-unsubscribe@freebsd.org" >