From owner-freebsd-questions@FreeBSD.ORG Thu Jul 21 03:25:12 2005 Return-Path: X-Original-To: freebsd-questions@freebsd.org Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 90B7F16A41F for ; Thu, 21 Jul 2005 03:25:12 +0000 (GMT) (envelope-from jpessa@gmail.com) Received: from rproxy.gmail.com (rproxy.gmail.com [64.233.170.197]) by mx1.FreeBSD.org (Postfix) with ESMTP id 1E6AF43D45 for ; Thu, 21 Jul 2005 03:25:11 +0000 (GMT) (envelope-from jpessa@gmail.com) Received: by rproxy.gmail.com with SMTP id i8so67402rne for ; Wed, 20 Jul 2005 20:25:11 -0700 (PDT) DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=beta; d=gmail.com; h=received:from:reply-to:to:subject:date:user-agent:references:in-reply-to:mime-version:content-type:content-transfer-encoding:content-disposition:message-id; b=OR+1vD1pr+BWesw1jEy8UYIe8r6dHWMtqphvmvNqzOBo2PVOudt9QZo6yoXHwbM+3xJ4T37LXHMV3SsQw1ScqbHy+KYTqoU2jI7VSwno0oU/PTTOeHPVwfymAuALmo3CUEVI7fI4g2tKMFtalGAUV6xWHg2fHmOeI6oCIMku08k= Received: by 10.38.92.14 with SMTP id p14mr1030704rnb; Wed, 20 Jul 2005 20:24:53 -0700 (PDT) Received: from twinturbo ([68.163.217.222]) by mx.gmail.com with ESMTP id j20sm260560rnf.2005.07.20.20.24.53; Wed, 20 Jul 2005 20:24:53 -0700 (PDT) From: "Justin R. Pessa" To: freebsd-questions@freebsd.org, Cezar Fistik Date: Wed, 20 Jul 2005 23:24:19 -0400 User-Agent: KMail/1.8 References: <159426995.20050721011157@arax.md> In-Reply-To: <159426995.20050721011157@arax.md> MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit Content-Disposition: inline Message-Id: <200507202324.20989.jpessa@gmail.com> Cc: Subject: Re: OT: Helpdesk/Call tracking software X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list Reply-To: jpessa@gmail.com List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 21 Jul 2005 03:25:12 -0000 On Wednesday 20 July 2005 06:11 pm, Cezar Fistik wrote: > Dear group, > > Sorry for OT, but I'm sure someone in this group can help me. I'm > looking for an open source helpdesk/call tracking application for use > in an ISP customer support dept. We need something that will allow us > to register all incomming calls, to assign tasks to different > admnis/engineers according to customer's problem, to be able to see > the status of each opened issue and so on. Nothing unusual. A product I implemented for a company is called osTicket. It's completely open sourced and uses MySQL. I'm not sure if it's designed to track phone calls bu I don't see why not... but it's primary focus is as a web based ticket system. See http://www.osticket.com for more details. > > I made a search and found a number of such applications, but there are > so many...it wouldn't be possible to test all of them. So please just > tell me what you are using and how would you rate it. There's a lot of crap out there -- make sure you find something that's secure and _actively_ supported but it's developers. > > Thank you very much. Best of luck, - Justin