From owner-freebsd-questions@FreeBSD.ORG Thu Jul 21 06:50:02 2005 Return-Path: X-Original-To: freebsd-questions@freebsd.org Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 1147716A429 for ; Thu, 21 Jul 2005 06:50:02 +0000 (GMT) (envelope-from youshi10@u.washington.edu) Received: from mxout5.cac.washington.edu (mxout5.cac.washington.edu [140.142.32.135]) by mx1.FreeBSD.org (Postfix) with ESMTP id 66B4C43D48 for ; Thu, 21 Jul 2005 06:50:01 +0000 (GMT) (envelope-from youshi10@u.washington.edu) Received: from smtp.washington.edu (smtp.washington.edu [140.142.33.9]) by mxout5.cac.washington.edu (8.13.4+UW05.04/8.13.4+UW05.05) with ESMTP id j6L6o0hi013155 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=OK) for ; Wed, 20 Jul 2005 23:50:00 -0700 Received: from [140.142.167.40] (cs331-39.spmodem.washington.edu [140.142.167.40]) (authenticated authid=youshi10) by smtp.washington.edu (8.13.4+UW05.04/8.13.4+UW05.05) with ESMTP id j6L6nuk5004315 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NOT) for ; Wed, 20 Jul 2005 23:49:59 -0700 Message-ID: <42DF4592.5020407@u.washington.edu> Date: Wed, 20 Jul 2005 23:49:54 -0700 From: Garrett Cooper User-Agent: Mozilla Thunderbird 1.0.5 (Macintosh/20050711) X-Accept-Language: en-us, en MIME-Version: 1.0 To: freebsd-questions@freebsd.org References: <159426995.20050721011157@arax.md> <20050720160505.M44199@wolf.pjkh.com> In-Reply-To: <20050720160505.M44199@wolf.pjkh.com> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit Subject: Re: OT: Helpdesk/Call tracking software X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 21 Jul 2005 06:50:02 -0000 Please bottom post next time. Philip Hallstrom wrote: > Never used it, but RT always seems to get good praise... > > http://www.bestpractical.com/rt/ > > On Thu, 21 Jul 2005, Cezar Fistik wrote: > >> Dear group, >> >> Sorry for OT, but I'm sure someone in this group can help me. I'm >> looking for an open source helpdesk/call tracking application for use >> in an ISP customer support dept. We need something that will allow us >> to register all incomming calls, to assign tasks to different >> admnis/engineers according to customer's problem, to be able to see >> the status of each opened issue and so on. Nothing unusual. >> >> I made a search and found a number of such applications, but there are >> so many...it wouldn't be possible to test all of them. So please just >> tell me what you are using and how would you rate it. >> >> Thank you very much. >> -- >> Best regards, >> Cezar mailto:cezar@arax.md > Try WREQ . It's a really nice web interface that has everything that you're looking for I think. I use it at my work and it's free, so yeah... -Garrett