From owner-freebsd-questions@FreeBSD.ORG Thu Jul 21 06:53:55 2005 Return-Path: X-Original-To: freebsd-questions@freebsd.org Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 1F2F316A41F for ; Thu, 21 Jul 2005 06:53:55 +0000 (GMT) (envelope-from youshi10@u.washington.edu) Received: from mxout2.cac.washington.edu (mxout2.cac.washington.edu [140.142.33.4]) by mx1.FreeBSD.org (Postfix) with ESMTP id 840B043D53 for ; Thu, 21 Jul 2005 06:53:54 +0000 (GMT) (envelope-from youshi10@u.washington.edu) Received: from smtp.washington.edu (smtp.washington.edu [140.142.33.9]) by mxout2.cac.washington.edu (8.13.4+UW05.04/8.13.4+UW05.05) with ESMTP id j6L6rrRb019054 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=OK) for ; Wed, 20 Jul 2005 23:53:54 -0700 Received: from [140.142.167.40] (cs331-39.spmodem.washington.edu [140.142.167.40]) (authenticated authid=youshi10) by smtp.washington.edu (8.13.4+UW05.04/8.13.4+UW05.05) with ESMTP id j6L6rnDb004448 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NOT) for ; Wed, 20 Jul 2005 23:53:52 -0700 Message-ID: <42DF467B.1000504@u.washington.edu> Date: Wed, 20 Jul 2005 23:53:47 -0700 From: Garrett Cooper User-Agent: Mozilla Thunderbird 1.0.5 (Macintosh/20050711) X-Accept-Language: en-us, en MIME-Version: 1.0 To: freebsd-questions@freebsd.org References: <159426995.20050721011157@arax.md> <20050720160505.M44199@wolf.pjkh.com> <42DF0BAA.7040001@atopia.net> In-Reply-To: <42DF0BAA.7040001@atopia.net> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit Subject: Re: OT: Helpdesk/Call tracking software (now VERY off topic) X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 21 Jul 2005 06:53:55 -0000 Matt Juszczak wrote: > While I'm here, anyone know something that can integrate with LDAP to > pull customer info? Of course the tickets would be stored in MySQL, > etc.... but a way to search for customers, etc. via ldap would be awesome > > Philip Hallstrom wrote: > >> Never used it, but RT always seems to get good praise... >> >> http://www.bestpractical.com/rt/ >> >> On Thu, 21 Jul 2005, Cezar Fistik wrote: >> >>> Dear group, >>> >>> Sorry for OT, but I'm sure someone in this group can help me. I'm >>> looking for an open source helpdesk/call tracking application for use >>> in an ISP customer support dept. We need something that will allow us >>> to register all incomming calls, to assign tasks to different >>> admnis/engineers according to customer's problem, to be able to see >>> the status of each opened issue and so on. Nothing unusual. >>> >>> I made a search and found a number of such applications, but there are >>> so many...it wouldn't be possible to test all of them. So please just >>> tell me what you are using and how would you rate it. >>> >>> Thank you very much. >>> -- >>> Best regards, >>> Cezar mailto:cezar@arax.md >> Uhm... LDAP info for customers...?! Why not just find a system, commit someone to modifying it, and then patch each release as necessary? Shouldn't be incredibly difficult for PHP/CGI based systems based on the fact that a lot of stuff LDAP related can be relayed through CGI at least, and I'm sure through PHP as well. -Garrett