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Date:      Wed, 13 Nov 2002 21:26:34 +0100
From:      "Anthony Atkielski" <anthony@freebie.atkielski.com>
To:        "FreeBSD Questions" <freebsd-questions@freebsd.org>
Subject:   Re: Thanks guys
Message-ID:  <032c01c28b52$f60c1000$0a00000a@atkielski.com>
References:  <20021113055636.76357.qmail@web21305.mail.yahoo.com> <1037168694.263.3.camel@asa.gascom.net.ru> <000e01c28af3$35060c30$1baccecd@donatev49iknkl> <3DD23C60.9070706@401.cx> <20021113195502.GB3643@falcon.midgard.homeip.net>

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Erik writes:

> Have you read any of the license agreements normally
> accompanying commercial software?  The big companies
> generally don't guarantee a bloody thing about the
> software, least of all that it will work correctly.

Yes, they do, and generally they will support what they sell.  If they
don't, it soon ceases to sell.  The extensive disclaimers in licensing
agreements are mainly to protect against liability, not to avoid providing
support.

Additionally, many vendors charge for support beyond a certain minimum.
While this is not included with the original purchase, at least it is
available--the same cannot be said for most open-source software.

> Just because you demand it doesn't mean they will
> even acknowledge that the bug exists, let alone fix it.

They will, and they do.  Most vendors know who is paying their bills.

> You can make demands on open source programmers
> too.  It won't do you any good, but you can do it.

And that's why open-source software is risky for important applications and
large organizations.

> You can't make the big companies fix their software
> either.

Yes, you can.  They want your money, and they know they'll stop getting it
if you are dissatisfied with support.

> For proof of this consider Microsoft and all the
> viruses targeting Outlook Express.

Microsoft didn't write the viruses, and the viruses are not bugs, so I don't
see the relevance of this comment.


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