Date: Wed, 28 Feb 2001 12:48:52 -0800 From: Jordan Hubbard <jkh@osd.bsdi.com> To: peterb@themonetgroup.com Cc: questions@freebsd.org, asami@freebsd.org, dg@freebsd.org, jhk@freebsd.org, grog@freebsd.org, imp@freebsd.org, dfr@freebsd.org, msmith@freebsd.org, rwatson@freebsd.org, peter@freebsd.org Subject: Re: FreeBSD issues at iServer!!! Message-ID: <20010228124852Q.jkh@osd.bsdi.com> In-Reply-To: <3A9D55DB.603931DF@themonetgroup.com> References: <3A9D55DB.603931DF@themonetgroup.com>
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From: Peter Baitz <peterb@themonetgroup.com> Subject: FreeBSD issues at iServer!!! Date: Wed, 28 Feb 2001 14:47:39 -0500 > I'm not quite sure how to classify this email I am sending to you at the > FreeBSD project site. However, I am looking for input, and wondering > from your perspective what can be done, if anything. Perhaps you guys > even know someone at iServer (http://www.iserver.com).... I don't know anyone at iServer and I somewhat doubt that anyone on the cc line does either, but you never know... > We use iServer servers for hosting web sites. They used to use BSD/OS > and have switched over to FreeBSD and we were at first excited, but the > excitement has become huge frustration. > ... > Their FreeBSD servers seem incapable of staying UP more than a handful > or two of days, with many servers down every few days. We cannot get a > reasonable explanation of why. We are in short very unhappy with the > FreeBSD/OS at this time because of it. Well, I do have to say that taking this tack is unlikely to win you many friends here since you start out discussing how unresponsive your vendor is and then finish by laying the blame at the feet of the FreeBSD operating system. That's hardly fair or reasonable since there are any number of ways that someone deploying FreeBSD in production can make a hash of it, and none of them have anything to do with FreeBSD's intrinsic stability. One can buy extremely marginal hardware from Sam's Serbian PC Outlet which fails to run either FreeBSD or Windows correctly, one can have physical plant issues (marginal power, rain coming in, no temperature control) and one can also have psychotic administrators who turn various kernel options on or off with no grasp of what it is they're doing. All of these can result in the symptoms you're seeing and none of them can be fairly blamed on FreeBSD itself. Without more details from this company as to how they're installing FreeBSD and on what sort of hardware, it's very unlikely that we'll be able to do much of anything about it. This sounds to me like more of a problem between you and the company in question if they're unable to furnish you with any kind of reasonable explanation or even give you some hint as to what's going on. > Maybe you guys can set them straight, because it is harming the > FreeBSD persona. iServer is a great company, but I think they need > some help. If I can find a contact within the company, I'll see what I can find out. > PS: Don't tell them I told you so, thank you. I won't promise this, however. If I do manage to contact them and they ask me just what the heck it is I'm talking about, I won't hesitate to forward this message to them. It's unfair to ask any of us to take a company to task without giving them the slightest idea of what we're specifically referring to and I refuse to play that kind of game. Regards, - Jordan To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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