From owner-freebsd-questions@FreeBSD.ORG Thu May 20 09:55:27 2004 Return-Path: Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id E522A16A4CE for ; Thu, 20 May 2004 09:55:27 -0700 (PDT) Received: from aadvantagepropertyinspections.com (66-63-96-2.metrocast.net [66.63.96.2]) by mx1.FreeBSD.org (Postfix) with ESMTP id 3A2EA43D48 for ; Thu, 20 May 2004 09:55:27 -0700 (PDT) (envelope-from Shawn@Guillemette.org) Received: from pc-remedies.net (localhost.guillemette.org [127.0.0.1]) i4KHsxtE074718 for ; Thu, 20 May 2004 12:54:59 -0500 (EST) From: "Shawn Guillemette" To: freebsd-questions@freebsd.org Date: Thu, 20 May 2004 12:54:59 -0600 Message-Id: <20040520174236.M80880@pc-remedies.net> X-Mailer: Open WebMail 2.30 20040103 X-OriginatingIP: 207.5.142.198 (shawng) MIME-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Subject: WEB BASED EMAIL TRACKING X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.1 Precedence: list List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 20 May 2004 16:55:28 -0000 Hello, I am in search for a application that I can use on my freebsd machine to read a mail spool and track email's that are sent in from customers. I would like to be able to track what employee has replied to how many email's. It would also be of great help if the application had the ability to lock any email messages that are currently being worked on until unlocked by the person reading it or a system admin. At one place I had worked in the past they had pearl programmers in house and spent some time on a system that would allow users (Employees) to log into a web based application. Each user would be able to see the same messages. ( Simular to a webmail client however each users has their own login) This system would allow each user to reply to the customers with a department signature and their name at the bottom. This way the customer hits reply and it goes to the department not the employees mailbox. Also allowing the next employee to review what was asked and the response that the previous co worker gave. Any thoughts or ideas? Thanks, -- Shawn Guillemette