From owner-freebsd-questions Tue Jan 15 11:45:57 2002 Delivered-To: freebsd-questions@freebsd.org Received: from guru.mired.org (okc-65-31-201-166.mmcable.com [65.31.201.166]) by hub.freebsd.org (Postfix) with SMTP id BE2B837B405 for ; Tue, 15 Jan 2002 11:45:52 -0800 (PST) Received: (qmail 16161 invoked by uid 100); 15 Jan 2002 19:45:52 -0000 MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Message-ID: <15428.34543.705342.942883@guru.mired.org> Date: Tue, 15 Jan 2002 13:45:51 -0600 To: Brian T.Schellenberger Cc: questions@freebsd.org Subject: Re: FreeBSD support (was: USB CF reader (SanDisk) epilog) In-Reply-To: <68423961@toto.iv> X-Mailer: VM 6.90 under 21.1 (patch 14) "Cuyahoga Valley" XEmacs Lucid X-face: "5Mnwy%?j>IIV\)A=):rjWL~NB2aH[}Yq8Z=u~vJ`"(,&SiLvbbz2W`;h9L,Yg`+vb1>RG% *h+%X^n0EZd>TM8_IB;a8F?(Fb"lw'IgCoyM.[Lg#r\ From: "Mike Meyer" X-Delivery-Agent: TMDA/0.44 (Python 2.2; freebsd-4.4-STABLE-i386) Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.ORG Brian T.Schellenberger types: > On Tuesday 15 January 2002 07:26 am, Anthony Atkielski wrote: > > Brian writes: > > > Well, if you expect people to read the code > > > and really figure things out when you are > > > just posting to a user group list your > > > expectations are way too high. > > That's just it ... there are no other options. For someone using the > > system personally as I am, in only a semi-production mode, this is > > tolerable, given that the OS is free; but this problem makes it extremely > > hard to recommend FreeBSD or other open-source solutions for real > > production use. > If I were recommending FreeBSD or other system to a commercial company I > would recommend that they either: > a) Hire people who are good with it, or > b) Contract out for support. > Even with commercial software you only get the sort of support that a > commercial shop needs with support contracts. > > Cygnus sells support services for Linux; does anybody do the same with > FreeBSD? Anybody know? . > > Posting to a newsgroup or mailing list in the hope of > > getting some support on a critical issue is just not acceptable for many > > applications. At least with commercial software, you have a hotline you > > can call (usually)--although it is not widely known that the technical > > support groups of most software companies are literally doing exactly the > > same thing you do when you post to a newsgroup. > Not quite literally. Usually somebody is assigned the task. > > Actually, if you submit a PR for FreeBSD you get *very* much what you get > with commercial software--and somebody is officially assigned to look at it. > That might be best here. Not quite. In some cases, the "somebody" is a mail list. However, just like commercial services, you get quicker action if you prod things along occasionally. http://www.mired.org/home/mwm/ Independent WWW/Perforce/FreeBSD/Unix consultant, email for more information. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message