Date: Tue, 15 Jan 2002 13:45:51 -0600 From: "Mike Meyer" <mwm-dated-1011555952.b633ae@mired.org> To: Brian T.Schellenberger <bts@babbleon.org> Cc: questions@freebsd.org Subject: Re: FreeBSD support (was: USB CF reader (SanDisk) epilog) Message-ID: <15428.34543.705342.942883@guru.mired.org> In-Reply-To: <68423961@toto.iv>
next in thread | previous in thread | raw e-mail | index | archive | help
Brian T.Schellenberger <bts@babbleon.org> types: > On Tuesday 15 January 2002 07:26 am, Anthony Atkielski wrote: > > Brian writes: > > > Well, if you expect people to read the code > > > and really figure things out when you are > > > just posting to a user group list your > > > expectations are way too high. > > That's just it ... there are no other options. For someone using the > > system personally as I am, in only a semi-production mode, this is > > tolerable, given that the OS is free; but this problem makes it extremely > > hard to recommend FreeBSD or other open-source solutions for real > > production use. > If I were recommending FreeBSD or other system to a commercial company I > would recommend that they either: > a) Hire people who are good with it, or > b) Contract out for support. > Even with commercial software you only get the sort of support that a > commercial shop needs with support contracts. > > Cygnus sells support services for Linux; does anybody do the same with > FreeBSD? Anybody know? <URL: http://www.freebsd.org/commercial/consulting.html >. > > Posting to a newsgroup or mailing list in the hope of > > getting some support on a critical issue is just not acceptable for many > > applications. At least with commercial software, you have a hotline you > > can call (usually)--although it is not widely known that the technical > > support groups of most software companies are literally doing exactly the > > same thing you do when you post to a newsgroup. > Not quite literally. Usually somebody is assigned the task. > > Actually, if you submit a PR for FreeBSD you get *very* much what you get > with commercial software--and somebody is officially assigned to look at it. > That might be best here. Not quite. In some cases, the "somebody" is a mail list. However, just like commercial services, you get quicker action if you prod things along occasionally. <mike -- Mike Meyer <mwm@mired.org> http://www.mired.org/home/mwm/ Independent WWW/Perforce/FreeBSD/Unix consultant, email for more information. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
Want to link to this message? Use this URL: <https://mail-archive.FreeBSD.org/cgi/mid.cgi?15428.34543.705342.942883>