From owner-freebsd-questions@FreeBSD.ORG Thu May 20 12:09:51 2004 Return-Path: Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 096F416A4CF for ; Thu, 20 May 2004 12:09:51 -0700 (PDT) Received: from smtp.infracaninophile.co.uk (smtp.infracaninophile.co.uk [81.2.69.218]) by mx1.FreeBSD.org (Postfix) with ESMTP id 3104743D39 for ; Thu, 20 May 2004 12:09:50 -0700 (PDT) (envelope-from m.seaman@infracaninophile.co.uk) Received: from happy-idiot-talk.infracaninophile.co.uk (localhost.infracaninophile.co.uk [IPv6:::1])i4KJ9eib062343 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO); Thu, 20 May 2004 20:09:40 +0100 (BST) (envelope-from matthew@happy-idiot-talk.infracaninophile.co.uk) Received: (from matthew@localhost)id i4KJ9e3n062342; Thu, 20 May 2004 20:09:40 +0100 (BST) (envelope-from matthew) Date: Thu, 20 May 2004 20:09:40 +0100 From: Matthew Seaman To: Shawn Guillemette Message-ID: <20040520190940.GB10740@happy-idiot-talk.infracaninophile.co.uk> Mail-Followup-To: Matthew Seaman , Shawn Guillemette , freebsd-questions@freebsd.org References: <20040520174236.M80880@pc-remedies.net> Mime-Version: 1.0 Content-Type: multipart/signed; micalg=pgp-sha1; protocol="application/pgp-signature"; boundary="wzJLGUyc3ArbnUjN" Content-Disposition: inline In-Reply-To: <20040520174236.M80880@pc-remedies.net> User-Agent: Mutt/1.5.6i X-Virus-Scanned: clamd / ClamAV version devel-20040504, clamav-milter version 0.70u X-Virus-Status: Clean X-Spam-Status: No, hits=-4.8 required=5.0 tests=AWL,BAYES_00 autolearn=ham version=2.63 X-Spam-Checker-Version: SpamAssassin 2.63 (2004-01-11) on happy-idiot-talk.infracaninophile.co.uk cc: freebsd-questions@freebsd.org Subject: Re: WEB BASED EMAIL TRACKING X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.1 Precedence: list List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 20 May 2004 19:09:51 -0000 --wzJLGUyc3ArbnUjN Content-Type: text/plain; charset=us-ascii Content-Disposition: inline Content-Transfer-Encoding: quoted-printable On Thu, May 20, 2004 at 12:54:59PM -0600, Shawn Guillemette wrote: > Hello, >=20 > I am in search for a application that I can use on my freebsd machine t= o=20 > read a mail spool and track email's that are sent in from customers. I wo= uld=20 > like to be able to track what employee has replied to how many email's. I= t=20 > would also be of great help if the application had the ability to lock an= y=20 > email messages that are currently being worked on until unlocked by the= =20 > person reading it or a system admin.=20 >=20 > At one place I had worked in the past they had pearl programmers in hou= se=20 > and spent some time on a system that would allow users (Employees) to log= =20 > into a web based application. Each user would be able to see the same=20 > messages. ( Simular to a webmail client however each users has their own= =20 > login) This system would allow each user to reply to the customers with a= =20 > department signature and their name at the bottom. This way the customer = hits=20 > reply and it goes to the department not the employees mailbox. Also allow= ing=20 > the next employee to review what was asked and the response that the prev= ious=20 > co worker gave. I believe that the www/rt3 port can do what you want. Although RT is designed to be used primarily via it's web interface, you can generate tickets by sending e-mail to it: http://www.bestpractical.com/rt/features.html It's quite possible this is the very perl-based system you describe. Cheers, Matthew --=20 Dr Matthew J Seaman MA, D.Phil. 26 The Paddocks Savill Way PGP: http://www.infracaninophile.co.uk/pgpkey Marlow Tel: +44 1628 476614 Bucks., SL7 1TH UK --wzJLGUyc3ArbnUjN Content-Type: application/pgp-signature Content-Disposition: inline -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (FreeBSD) iD8DBQFArQJ0iD657aJF7eIRAvXUAJ9AABIqW+/XS4cGWByknmcMMZ3xPQCeOzsP q5wHS3EjZ41kgzlll9F+c7I= =bUiT -----END PGP SIGNATURE----- --wzJLGUyc3ArbnUjN--