From owner-freebsd-questions@FreeBSD.ORG Thu Jul 21 03:48:51 2005 Return-Path: X-Original-To: freebsd-questions@freebsd.org Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 0B64116A424 for ; Thu, 21 Jul 2005 03:48:51 +0000 (GMT) (envelope-from hornetmadness@gmail.com) Received: from rproxy.gmail.com (rproxy.gmail.com [64.233.170.195]) by mx1.FreeBSD.org (Postfix) with ESMTP id 216A343D68 for ; Thu, 21 Jul 2005 03:48:34 +0000 (GMT) (envelope-from hornetmadness@gmail.com) Received: by rproxy.gmail.com with SMTP id 34so7114rns for ; Wed, 20 Jul 2005 20:48:34 -0700 (PDT) DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=beta; d=gmail.com; h=received:message-id:date:from:reply-to:to:subject:cc:in-reply-to:mime-version:content-type:content-transfer-encoding:content-disposition:references; b=Z8LhpXuHbChi/jmxSG71msBwVU0UaLTkzfCjXRgZK0NM5VkNrM5AL9mloQ/GPf3ETXjuCX2w+pKaUXXiq5rIXAjXeNytS9hNjPzGQyj7zWayjUFJc9HHE3ixZMcOPcuN2Jx+52y88X+tUyECjliX5U5ECrthPuXIgCV9INwpjwg= Received: by 10.38.8.47 with SMTP id 47mr20498rnh; Wed, 20 Jul 2005 20:48:34 -0700 (PDT) Received: by 10.38.8.44 with HTTP; Wed, 20 Jul 2005 20:48:34 -0700 (PDT) Message-ID: Date: Wed, 20 Jul 2005 23:48:34 -0400 From: Hornet To: Matt Juszczak In-Reply-To: <42DF0BAA.7040001@atopia.net> Mime-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Content-Disposition: inline References: <159426995.20050721011157@arax.md> <20050720160505.M44199@wolf.pjkh.com> <42DF0BAA.7040001@atopia.net> X-Mailman-Approved-At: Thu, 21 Jul 2005 14:36:46 +0000 Cc: Cezar Fistik , freebsd-questions@freebsd.org Subject: Re: OT: Helpdesk/Call tracking software (now VERY off topic) X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list Reply-To: Hornet List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 21 Jul 2005 03:48:51 -0000 On 7/20/05, Matt Juszczak wrote: > While I'm here, anyone know something that can integrate with LDAP to > pull customer info? Of course the tickets would be stored in MySQL, > etc.... but a way to search for customers, etc. via ldap would be awesome http://www.otrs.org >=20 > Philip Hallstrom wrote: >=20 > > Never used it, but RT always seems to get good praise... > > > > http://www.bestpractical.com/rt/ > > > > On Thu, 21 Jul 2005, Cezar Fistik wrote: > > > >> Dear group, > >> > >> Sorry for OT, but I'm sure someone in this group can help me. I'm > >> looking for an open source helpdesk/call tracking application for use > >> in an ISP customer support dept. We need something that will allow us > >> to register all incomming calls, to assign tasks to different > >> admnis/engineers according to customer's problem, to be able to see > >> the status of each opened issue and so on. Nothing unusual. > >> > >> I made a search and found a number of such applications, but there are > >> so many...it wouldn't be possible to test all of them. So please just > >> tell me what you are using and how would you rate it. > >> > >> Thank you very much. > >> -- > >> Best regards, > >> Cezar mailto:cezar@arax.md > >> > >> > >> _______________________________________________ > >> freebsd-questions@freebsd.org mailing list > >> http://lists.freebsd.org/mailman/listinfo/freebsd-questions > >> To unsubscribe, send any mail to > >> "freebsd-questions-unsubscribe@freebsd.org" > >> > > _______________________________________________ > > freebsd-questions@freebsd.org mailing list > > http://lists.freebsd.org/mailman/listinfo/freebsd-questions > > To unsubscribe, send any mail to > > "freebsd-questions-unsubscribe@freebsd.org" > > > > > > !DSPAM:42ded945986391657816232! >=20 >=20 > _______________________________________________ > freebsd-questions@freebsd.org mailing list > http://lists.freebsd.org/mailman/listinfo/freebsd-questions > To unsubscribe, send any mail to "freebsd-questions-unsubscribe@freebsd.o= rg" >