From owner-freebsd-advocacy@FreeBSD.ORG Sun Mar 19 20:38:43 2006 Return-Path: X-Original-To: freebsd-advocacy@freebsd.org Delivered-To: freebsd-advocacy@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id EAE7916A400 for ; Sun, 19 Mar 2006 20:38:43 +0000 (UTC) (envelope-from krinklyfig@speakeasy.net) Received: from mail5.sea5.speakeasy.net (mail5.sea5.speakeasy.net [69.17.117.7]) by mx1.FreeBSD.org (Postfix) with ESMTP id 9F00C43D46 for ; Sun, 19 Mar 2006 20:38:43 +0000 (GMT) (envelope-from krinklyfig@speakeasy.net) Received: (qmail 21988 invoked from network); 19 Mar 2006 20:38:43 -0000 Received: from 71-213-160-2.albq.qwest.net (HELO [192.168.1.2]) (krinklyfig@[71.213.160.2]) (envelope-sender ) by mail5.sea5.speakeasy.net (qmail-ldap-1.03) with AES256-SHA encrypted SMTP for ; 19 Mar 2006 20:38:42 -0000 From: Joshua Tinnin To: freebsd-advocacy@freebsd.org, witt@cylogistics.com Date: Sun, 19 Mar 2006 13:38:37 -0700 User-Agent: KMail/1.9.1 References: <20060319195507.3EEBF381AC@outbound.sentinare.net> In-Reply-To: <20060319195507.3EEBF381AC@outbound.sentinare.net> MIME-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Content-Disposition: inline Message-Id: <200603191338.41651.krinklyfig@speakeasy.net> Cc: Order Management Subject: Re: BSD Mall : to hell X-BeenThere: freebsd-advocacy@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: FreeBSD Evangelism List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Sun, 19 Mar 2006 20:38:44 -0000 On Sun 19 Mar 06 12:55, "Don Witt" wrote: > It seems that Gilbert Fernandes is dissatisfied with the service of > the BSDMall. We think that the BSDMall provides a high quality > service as we continue to receive excellent ratings from customers at > the store. We are very sorry that the purchase did not work for him. > We will send another copy to Gilbert on Monday. I am happy to hear about the Mall is still around and is trying to make things right. However ... > It should be understood that product is shipped FOB Mountain View, > CA. Once it has been delivered to the shipper, it is the customers > responsibility and liability. I don't think this is true. AFAIK, the seller is responsible for delivering the product to the customer, but that the transaction is not complete until the buyer receives the product. The shipper only bears liability if insurance was purchased in most cases. IANAL, but I have done some mail order business. > While one may not want to hear that, > most companies operate that way. Actually, most companies insure their shipments and replace lost orders, at least the ones I deal with. I would never deal with a company which refuses to replace an order lost by the shipper. If I pay for a product and never receive it, it is the responsibility of the seller to deal with the issue. The shipper is not my client, but it is the client of the seller, so the seller takes responsibility for the actions of their client. My credit card company agrees and would be more than willing to do a chargeback if a package I purchased is lost, and the seller refuses to live up to their end of the contract. > We know that the product shipped so > it is either the United States Postal Service or the French Postal > Service that has stolen or lost the package. I would direct some of > the energy being spent towards them. I highly recommend you do that. That is not the buyer's responsibility. - jt