From owner-freebsd-chat Tue Jan 18 10:40: 7 2000 Delivered-To: freebsd-chat@freebsd.org Received: from smtp05.primenet.com (smtp05.primenet.com [206.165.6.135]) by hub.freebsd.org (Postfix) with ESMTP id 95C5714C86 for ; Tue, 18 Jan 2000 10:40:00 -0800 (PST) (envelope-from tlambert@usr08.primenet.com) Received: (from daemon@localhost) by smtp05.primenet.com (8.9.3/8.9.3) id LAA10440; Tue, 18 Jan 2000 11:39:45 -0700 (MST) Received: from usr08.primenet.com(206.165.6.208) via SMTP by smtp05.primenet.com, id smtpdAAAGoaywu; Tue Jan 18 11:39:41 2000 Received: (from tlambert@localhost) by usr08.primenet.com (8.8.5/8.8.5) id LAA09857; Tue, 18 Jan 2000 11:39:45 -0700 (MST) From: Terry Lambert Message-Id: <200001181839.LAA09857@usr08.primenet.com> Subject: Re: funny repair remark To: jcm@dogma.freebsd-uk.eu.org (Jonathon McKitrick) Date: Tue, 18 Jan 2000 18:39:44 +0000 (GMT) Cc: brett@lariat.org (Brett Glass), chat@FreeBSD.ORG (freebsd-chat) In-Reply-To: from "Jonathon McKitrick" at Jan 17, 2000 05:30:23 PM X-Mailer: ELM [version 2.5 PL2] MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Sender: owner-freebsd-chat@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org > On Mon, 17 Jan 2000, Brett Glass wrote: > > >This wouldn't happen to be IBM's repair center in Memphis, would it? > > No, it's a Toshiba, which i have been otherwise very happy with. And they > must all work together on repairs... mine went to Tennessee as well. > > >Stay away from ThinkPads until and unless IBM hires a contractor > >that can do warranty repairs competently. > > I've heard to stay away from them in general.... IBM has been reported to send replacement units in at great expense; one anecdotal instance had them loading a replacement AS/400 onto a cargo plane in Germany to take to a central African country in order to honor a repair contract. They have also been anecdotally reported to have flown a replacement ThinkPad to an Australian who purchased the thing in the US, and for which the unit was not normally sold in Australia. The courier was a sales executive who happened to be travelling to Australia on business. IBM has also supported the idea of "FreeBSD certification" of IBM systems; Doug Ambrisko spent some time validating a machine, only to have the Advocacy group _not_ show up with a FreeBSD certification logo. IBM may be many things, but in the seven months since they purchased Whistle, it's bleedingly obvious to me that they have a very strong service philosophy. PS: Just so that people know my bias, I still have a bad taste in my mouth from the last time I was swallowed by a very large company, back when Novell bought USL, and I can still say nice things about both Novell and IBM. Terry Lambert terry@lambert.org --- Any opinions in this posting are my own and not those of my present or previous employers. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-chat" in the body of the message