Date: Thu, 16 Nov 2006 08:35:34 +0100 From: Mario Reif <mario.reif@gamed.com> To: freebsd-chat@freebsd.org Subject: Re: HP Support Fun Message-ID: <455C14C6.2030500@gamed.com> In-Reply-To: <C0B3D78E-25B7-44C2-9E65-952CF462D5A6@gmail.com> References: <C0B3D78E-25B7-44C2-9E65-952CF462D5A6@gmail.com>
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Two years ago i had a similar situation with the HP support :-) My DDS-DAT Drive was broken and i called the HP support. The HP Girl was really friendly and asked me a lot of questions - maybe 5-10 minutes or so (everything about the drive, serials, type of defect...) - and here it comes! The last question from the HP girl: "Is this product hardware or software?" .... silence - for some seconds on my side, then "Hardware..." But i got a new drive the next day for free from HP! Michael Hernandez schrieb: > This conversation just took place moments ago. > > > Me: "Hi I'd like to order a replacement hard drive for my proliant > server. I have contract for 4 hour support 24x7. My serial number is > ___, the part number is _____" > > HP Guy: "thank you please hold while I transfer you to the person that > can help you" > > Me: "Sure" > > HP Girl: "Hello How are you today?" > > Me: "I'm fine how are you?" > > HP Girl: "Fine thank you. I see you are ordering a replacement part for > your server. I'm sorry but your contract is only valid between 2006 and > 2007" > > Me (after a pause to reflect): "...isn't it 2006 now?" > > HP Girl: "Please hold." > > Me (to self): "you have got to be f$@%^#g kidding me." > > HP Girl (same girl as before): "Hello how are you today?" > > Me: "I'm fine thank you. Can I have my drive please?" > > HP Girl: "certainly. can you please tell me the part number?" > > Me: "The part number is ___" > > HP Girl: "I see you have 4 hour service, 24x7. Would you like the drive > tomorrow or today?" > > Me: "Ummm today... within 4 hours?" > > HP Girl: "Oh ok!" > > > Sometimes I wonder if this is all just a big joke... as if maybe someone > was recording a video of my reaction to play on some tv show. But it's > not. It's real. I just don't get it lol > _______________________________________________ > freebsd-chat@freebsd.org mailing list > http://lists.freebsd.org/mailman/listinfo/freebsd-chat > To unsubscribe, send any mail to "freebsd-chat-unsubscribe@freebsd.org" >
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