From owner-freebsd-isp Mon Mar 22 8:52:15 1999 Delivered-To: freebsd-isp@freebsd.org Received: from magicnet.magicnet.net (magicnet.magicnet.net [204.96.116.9]) by hub.freebsd.org (Postfix) with ESMTP id 67BB915007 for ; Mon, 22 Mar 1999 08:52:07 -0800 (PST) (envelope-from bill@bilver.magicnet.net) Received: (from root@localhost) by magicnet.magicnet.net (8.8.6/8.8.8) with UUCP id LAA29555 for freebsd-isp@freebsd.org; Mon, 22 Mar 1999 11:50:04 -0500 (EST) Received: (from bill@localhost) by bilver.magicnet.net (8.9.1/8.9.1) id LAA02723 for freebsd-isp@freebsd.org; Mon, 22 Mar 1999 11:29:11 -0500 (EST) From: Bill Vermillion Message-Id: <199903221629.LAA02723@bilver.magicnet.net> Subject: Re: Support Blues In-Reply-To: <36F60CA1.B0021CDA@tdx.co.uk> from Karl Pielorz at "Mar 22, 1999 9:25:53 am" To: freebsd-isp@freebsd.org Date: Mon, 22 Mar 1999 11:29:10 -0500 (EST) X-Mailer: ELM [version 2.4ME+ PL43 (25)] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Sender: owner-freebsd-isp@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org Karl Pielorz recently said: > Michael Slater wrote: > > Hi, > > After yet another relentless day providing phone support to one > > clueless idiot after another, ... > This isnt' really related to FreeBSD, but if it's any consilation > - your not alone... We don't expect our users to be computer > experts, but we do expect them not to fall for the 'plug and play' > attitude rammed down their throats by the Industry & MS etc. ... And it's even worse. I have one person I work with who constantly calls with 'the network is down', and I check and tell him to reboot. He can't ping somewhere, and it's his machine. He can't get his mail and he's logged in as someone else. Last month he sent of a request to Internic for a new domain. I just happened to spot it going through my old mail. It was the first part of March and his mailer dated it last December. Then he gave a rough quote of $19K to wire deliver services to a complex. Left out 1/2 the equipment and was about $40K low. It's not just users - people thinking they are experts when they are not is in this business at some highly embarrasing levels. He has so many other problems with weekend that I think he's finally learned his lesson, and will keep his hands out of things of which he knows nothing. Bill -- bill@bilver.magicnet.net | bv@wjv.com To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message