From owner-freebsd-questions@FreeBSD.ORG Thu Jul 21 17:16:56 2005 Return-Path: X-Original-To: freebsd-questions@freebsd.org Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id A879A16A42B for ; Thu, 21 Jul 2005 17:16:56 +0000 (GMT) (envelope-from micheal@tsgincorporated.com) Received: from smtpgate.tsgincorporated.com (ns1.tsgincorporated.com [67.66.242.5]) by mx1.FreeBSD.org (Postfix) with ESMTP id 5D13043DC6 for ; Thu, 21 Jul 2005 17:15:10 +0000 (GMT) (envelope-from micheal@tsgincorporated.com) Received: from localhost (localhost.tsgincorporated.com [127.0.0.1]) by smtpgate.tsgincorporated.com (Postfix) with ESMTP id 14E373A73BE; Thu, 21 Jul 2005 12:10:07 -0500 (CDT) Received: from smtpgate.tsgincorporated.com ([127.0.0.1]) by localhost (smtpgate.tsgincorporated.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 10326-02; Thu, 21 Jul 2005 12:10:04 -0500 (CDT) Received: from mail.tsgincorporated.com (lanmail.tsgincorporated.com [67.66.242.29]) by smtpgate.tsgincorporated.com (Postfix) with ESMTP id 588E83A73BD; Thu, 21 Jul 2005 12:10:04 -0500 (CDT) Received: from michealxp (micheal.tsgincorporated.com [67.66.242.77]) by mail.tsgincorporated.com (Postfix) with SMTP id CBEE2952A70; Thu, 21 Jul 2005 12:14:57 -0500 (CDT) Message-ID: <6ce601c58e18$55c96b30$4df24243@tsgincorporated.com> From: "Micheal Patterson" To: "Cezar Fistik" , References: <159426995.20050721011157@arax.md> Date: Thu, 21 Jul 2005 12:09:25 -0500 MIME-Version: 1.0 Content-Type: text/plain; format=flowed; charset="iso-8859-1"; reply-type=original Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2900.2180 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180 X-Virus-Scanned: amavisd-new at tsgincorporated.com Cc: Subject: Re: Helpdesk/Call tracking software X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 21 Jul 2005 17:16:56 -0000 ----- Original Message ----- From: "Cezar Fistik" To: Sent: Wednesday, July 20, 2005 5:11 PM Subject: OT: Helpdesk/Call tracking software > Dear group, > > Sorry for OT, but I'm sure someone in this group can help me. I'm > looking for an open source helpdesk/call tracking application for use > in an ISP customer support dept. We need something that will allow us > to register all incomming calls, to assign tasks to different > admnis/engineers according to customer's problem, to be able to see > the status of each opened issue and so on. Nothing unusual. > > I made a search and found a number of such applications, but there are > so many...it wouldn't be possible to test all of them. So please just > tell me what you are using and how would you rate it. > > Thank you very much. > -- > Best regards, > Cezar mailto:cezar@arax.md > > I currently use RT for our open source ticketing system. It's coded by Best Practical and is available at http://bestpractical.com/rt/ Screen shots and a description are available at their site. -- Micheal Patterson Senior Communications Systems Engineer 405-917-0600 Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.