Date: Sun, 21 Feb 1999 16:48:21 -0500 (EST) From: "Crist J. Clark" <cjc@cc942873-a.ewndsr1.nj.home.com> To: dkelly@hiwaay.net (David Kelly) Cc: cjclark@home.com, graeme@echidna.com, freebsd-questions@FreeBSD.ORG Subject: Re: FreeBSD vs. Linux (was: a couple ?'s) Message-ID: <199902212148.QAA17614@cc942873-a.ewndsr1.nj.home.com> In-Reply-To: <199902212122.PAA78104@nospam.hiwaay.net> from David Kelly at "Feb 21, 99 03:22:56 pm"
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David Kelly wrote, > "Crist J. Clark" writes: > > [0] But I still do not know if I actually got things working again > > much or any faster than I would have without paid tech support. In > > fact, I still was forced to resort to Usenet support. The disk crashed > > on a Friday and I came into work on Saturday to try to have things in > > working order by Monday. The regular SGI tech support only runs > > weekdays roughly during U.S. business hours. To get help on Saturday, > > my only recourse was help from fellow SGI users and admin (who read > > comp.sys.sgi.admin on Saturday afternoons =). > > That's not quite true. SGI has a 24/7 plan with something like a 1 hour > guaranteed initial response. The common support plan (the more > affordable one) is open something like 10 hours per day, 5 days per > week, off most holidays, and a 4 hour initial reply. It all depends on > how many thousands of dollars per year you wish to pay to support one > box. Yeah, the recorded message telling you that the regular tech number is off-hours gives you the number for the 24/7 service. However, I was still stuck. Even if I wanted to sign up for the 24/7 service right-then-and-there to get access, there was no way to do that either. The prices are pretty mind boggling. You have to be saving yourself a _lot_ of hours versus doing the research to fix a problem yourself to make it worthwhile. Of the other calls I have made, a couple were products of poor documentation on SGIs part, one was a hardware problem they never could figure out but we eventually fixed on our own, and the remainder just helped me with an ugly work-around (which I could have done on my own) and never actually fixed the real problem (or verified the problem was 'a known bug' which made me feel so much better). Wow, this is way off-topic. Yikes, I'm done with this thread. -- Crist J. Clark cjclark@home.com To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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