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Date: Wed, 28 Jun 2006 17:04:18 +0100
From: "Joao Barros" <joao.barros@gmail.com>
To: "pobox@verysmall.org" <pobox@verysmall.org>
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Cc: freebsd-questions@freebsd.org
Subject: Re: 24/7/365 commercial support wanted
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On 6/28/06, pobox@verysmall.org <pobox@verysmall.org> wrote:
> We do host there, and their FreeBSD support is great, that's true.
> However, they do not want to promise it. I tried to convince them to say
> that they will support it and that I can accept if given shift does not
> have a FreeBSD capable person, but they are very careful to promise
> things they can not keep.
>
> The perfect thing would have been if they offer the support. They have
> been answering the phone within 2-3 seconds every time I called the last
> several years. But may be it is too much for them to promise to support
> everything.
>

At this level it's called a Service Level Agreement (SLA) not a promise...


-- 
Joao Barros