From owner-freebsd-questions@FreeBSD.ORG Fri Jan 26 15:35:08 2007 Return-Path: X-Original-To: freebsd-questions@freebsd.org Delivered-To: freebsd-questions@freebsd.org Received: from mx1.freebsd.org (mx1.freebsd.org [69.147.83.52]) by hub.freebsd.org (Postfix) with ESMTP id 4462A16A402 for ; Fri, 26 Jan 2007 15:35:08 +0000 (UTC) (envelope-from dan@dan.emsphone.com) Received: from dan.emsphone.com (dan.emsphone.com [199.67.51.101]) by mx1.freebsd.org (Postfix) with ESMTP id 0241213C489 for ; Fri, 26 Jan 2007 15:35:07 +0000 (UTC) (envelope-from dan@dan.emsphone.com) Received: (from dan@localhost) by dan.emsphone.com (8.13.6/8.13.8) id l0QFZ6pu093127; Fri, 26 Jan 2007 09:35:06 -0600 (CST) (envelope-from dan) Date: Fri, 26 Jan 2007 09:35:06 -0600 From: Dan Nelson To: chris neill Message-ID: <20070126153506.GA78392@dan.emsphone.com> References: <226ae0c60701260641x1419b19ck6a073c637d452423@mail.gmail.com> <20070126145301.GA15871@revolt.com> MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <20070126145301.GA15871@revolt.com> X-OS: FreeBSD 6.2-STABLE User-Agent: Mutt/1.5.13 (2006-08-11) Cc: freebsd-questions@freebsd.org Subject: Re: [Opinions Wanted] Dell PowerEdge 2950 Servers ... X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Fri, 26 Jan 2007 15:35:08 -0000 In the last episode (Jan 26), chris neill said: > On Fri, Jan 26, 2007 at 09:41:19AM -0500, David Robillard wrote: > > IMHO, the problem with Dell is not their hardware, but their > > support (or lack of it). > > Ditto -- We had a (duh) PERC 3/di go south on a PE2550 and getting > Dell to fix it was like pulling teeth. Once I finally leaned on them > enough to get them to agree to an RMA, I had to wait until the next > day for the part to be courried to my datacenter (which was a slight > gaff, since they don't usually do S&R), and another couple of hours > for the guy to show up. Maybe it depends on you you end up talking to. We recently had a PERC 4e/Di go bad in one of our PE2800s. Dell sent us a new motherboard same day and we replaced it ourselves in 2 hours (took so long only because we had never done it before). It did ship with an out-of-date BIOS, though, so it took a while to flash everything up. -- Dan Nelson dnelson@allantgroup.com