From owner-freebsd-questions  Thu May 30 11: 5:12 2002
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Date: Thu, 30 May 2002 11:03:53 -0700
From: npk <nkinkade@dsl-only.com>
To: Lord Raiden <raiden23@netzero.net>
Cc: freebsd-questions@FreeBSD.ORG
Subject: Re: Trouble Ticket Tracking??
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On Tue, 28 May 2002 11:31:48 -0400
Lord Raiden <raiden23@netzero.net> wrote:

> 	Hi all.  I'm going to be needing to start a ticket tracking
> 	system here soon so we can track all of the requests for changes
> 	to the IS cluster, results, if it was resolved, repairs to
> 	computers, the networks, etc.  Our network is getting big enough
> 	now that I need a pro-active way to track all changes and
> 	updates to the network much better than my current system.
> 
> 	Anyone got any good suggestions?

There is also Keystone - http://keystone.whitepj.net/ ...it web based
and uses PHP/MySQL and some PERL.  it can also send/receive emails for
various purposes.  it's a bit bloated, and the interface can be a bit
cluttered (for my tastes, that is), but all in all it's quite a nice
tool.


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