Date: Sat, 29 Nov 2003 19:17:30 -0800 From: Jason Goddard <jasongoddard@charter.net> To: freebsd-mobile@freebsd.org Subject: DELL COMPUTERS Message-ID: <oprzfkrgfhovaxgx@smtp.charter.net>
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Hello every body... I can sincerely understand anyones venom for DELL support policy. Though business is just that business. I worked for DELL for more than a year in their MAC/PAI major accounts support department. I was considered a Senior Portables Phone Support Technician. Depending on when you called, you might not have reached a dell employee. I was layed off twice and rehired once. I also would never take another job with them. They have pretty much closed their support services in Round Rock at 1 Dell way. Now you get someone in india who really can resolve your issues. I will never buy a DELL for that simple fact. Dell is acting many other companies are and stripping American jobs to make more money...hurting customers in the process. Business Ethics is not a major concern these days in big business. Just so everyone here understands this most of the DELL technicians while I was there that were not just there to collect a paycheck used FreeBSD, REDHAT, SuSE, Slackware, OpenBSD,NetBSD at home and could have helped anyone with OS problems in those regards. BUT! DELL made it impossible through there policy and the fact that they recorded ALL phone calls to support and managers listened in regularly to calls. I also had to have a back ground check and sign an NDA prior to be hired on. Which means they can still sue me if they want to if I disclose anything that could hurt them. I want everyone here to understand that I niether agree with DELL policy nor do I mind anyone DELL bashing. I just wanted some of you to understand that alot of US.DELL technicians(and former DELL technicians) understand the OS but had their hands tied by DELL and its policies. I myself am certified as a sysetm administrator on windows,linux,and unix as well as being a certified DBA. Though I was the a rare thing at DELL. I will also say this...a good HELL support technician knows how to separate the hardware for testing purposes and make the correct call...I never had a problem...then again...thats just me... Anyone who needs help with a DELL computer or needs to know what to say to get proper help from HELL tech support feel free to drop me a line and I will do my best to get you on the right foot...unless your a lefty...then the left foot it will be. Sicerely, Jason Goddard jasongoddard@charter.net
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