From owner-freebsd-chat Sat Jan 18 11:05:01 1997 Return-Path: Received: (from root@localhost) by freefall.freebsd.org (8.8.4/8.8.4) id LAA24001 for chat-outgoing; Sat, 18 Jan 1997 11:05:01 -0800 (PST) Received: from albert.gnu.ai.mit.edu (albert.gnu.ai.mit.edu [128.52.46.31]) by freefall.freebsd.org (8.8.4/8.8.4) with SMTP id LAA23986 for ; Sat, 18 Jan 1997 11:04:59 -0800 (PST) Received: from kropotkin.gnu.ai.mit.edu by albert.gnu.ai.mit.edu (8.6.12/8.6.12GNU) with ESMTP id OAA29563; Sat, 18 Jan 1997 14:06:23 -0500 Received: by kropotkin.gnu.ai.mit.edu (8.6.12/4.0) id ; Sat, 18 Jan 1997 14:04:34 -0500 Date: Sat, 18 Jan 1997 14:04:34 -0500 Message-Id: <199701181904.OAA21940@kropotkin.gnu.ai.mit.edu> To: taob@risc.org CC: giles@nemeton.com.au, jkh@time.cdrom.com, andrsn@andrsn.stanford.edu, hasty@rah.star-gate.com, msmith@atrad.adelaide.edu.au, chat@freebsd.org In-reply-to: (message from Brian Tao on Sat, 18 Jan 1997 13:57:20 -0500 (EST)) Subject: Re: FreeBSD into larget corp. environment? From: Joel Ray Holveck Reply-to: joelh@gnu.ai.mit.edu Sender: owner-chat@freebsd.org X-Loop: FreeBSD.org Precedence: bulk > On Sat, 18 Jan 1997, Giles Lean wrote: >> I'm very dubious -- this is fine for the -xyz option is wrong in the >> manual page, but not so good for "my fileserver has rebooted three >> times today". Try telling the Operations Manager "I've mailed the >> problem report off ...". > That's why we need a proper trouble ticketing system and a defined > problem escalation policy. If the phone tech can't solve it within an > hour, it goes to 2nd level. If they can't solve it within 4 hours, it > goes to a "software engineer" (or whatever would pass as an S.E. in > this imaginary organization). If another four hours pass, wake up the > gurus. If after a 24-hour period, absolutely no headway has been > made, I guess we can give the customer Jordan's home phone number. ;-) Ever seen GNATs? -- http://www.wp.com/piquan --- Joel Ray Holveck --- joelh@gnu.ai.mit.edu All my opinions are my own, not the FSF's, my employer's, or my dog's. Fourth law of computing: Anything that can go wro .signature: segmentation violation -- core dumped