From owner-freebsd-isp Thu May 20 4:29: 5 1999 Delivered-To: freebsd-isp@freebsd.org Received: from di.nl (di.nl [194.134.3.197]) by hub.freebsd.org (Postfix) with ESMTP id CBB9114EE5 for ; Thu, 20 May 1999 04:29:00 -0700 (PDT) (envelope-from joep@di.nl) Received: (from joep@localhost) by di.nl (8.8.8/8.8.8) id NAA27027; Thu, 20 May 1999 13:28:05 +0200 (CEST) (envelope-from joep) Date: Thu, 20 May 1999 13:28:05 +0200 From: Joep Grooten To: freebsd-isp@FreeBSD.ORG Cc: lambert@techbsd.csw.net Subject: Re: Tech Support/Administration help desk software? Message-ID: <19990520132805.A27002@di.nl> References: <19990514093400.A6059@techbsd.csw.net> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii X-Mailer: Mutt 0.95.4i In-Reply-To: <19990514093400.A6059@techbsd.csw.net>; from Scott Lambert on Fri, May 14, 1999 at 09:34:00AM -0500 Sender: owner-freebsd-isp@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org On Fri, May 14, 1999 at 09:34:00AM -0500, Scott Lambert wrote: > Are there any FBSD runnable helpdesk type applications? What I need is > something that will allow my tech support department to issue a trouble > ticket and follow it to completion. I know that a lot of customer problems > must be slipping through the cracks now. I just have no way to measure > the phenomenon. Take a look at : http://www.di.nl/loggie/ It's work in progress, but it might suit your needs... It's a helpdesk support system which contains a ticketing system. Joep -- +----------+-----------------------------------------+ | \ / | Joep Grooten / Digital Intelligence | |---\\\\---| J.J. Allanstraat 222, Westzaan, Holland | | / \ | e-mail: joep@di.nl | +----------+-----------------------------------------+ To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message