From owner-freebsd-isp Fri Jan 11 8:49:20 2002 Delivered-To: freebsd-isp@freebsd.org Received: from thud.tbe.net (thud.tbe.net [209.123.109.174]) by hub.freebsd.org (Postfix) with ESMTP id 3EBBC37B421 for ; Fri, 11 Jan 2002 08:49:06 -0800 (PST) Received: by thud.tbe.net (Postfix, from userid 1001) id 1346D1C943D; Fri, 11 Jan 2002 11:40:38 -0500 (EST) Received: from localhost (localhost [127.0.0.1]) by thud.tbe.net (Postfix) with ESMTP id E9B89DCE83; Fri, 11 Jan 2002 11:40:38 -0500 (EST) Date: Fri, 11 Jan 2002 11:40:38 -0500 (EST) From: "Gary D. Margiotta" To: Jeremy Buckner Cc: isp@FreeBSD.ORG Subject: Re: Trouble ticket system In-Reply-To: <000d01c19abe$a1fc1300$0c0aa8c0@caz> Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-freebsd-isp@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.org http://www.fsck.com/projects/rt/ We've taken this system and slightly customized it to our installation... currently running on a FreeBSD 4.4-RELEASE box with MySQL as the backend, web accessible on the frontend. Quite nice, highly configurable, decently powerful. 4 techs supporting about 50 users in house and remote. -Gary "Complexity breeds bugs. Bugs prevent adoption, lack of adoption results in death. Death not good." On Fri, 11 Jan 2002, Jeremy Buckner wrote: > I was just curious if anyone could recommend a good trouble ticket system? We would like to have one > that is slightly configurable to our system (cable modems). Obviously needs to run on FreeBSD with > some sort of web interface for the CSRs, and it would be nice if the customers could open and track > their tickets too. Any suggestions. > > Thanks, > Jeremy Buckner > > > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-isp" in the body of the message > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message