Date: Fri, 11 Jan 2002 11:40:38 -0500 (EST) From: "Gary D. Margiotta" <gary@tbe.net> To: Jeremy Buckner <jeremy@cableaz.com> Cc: isp@FreeBSD.ORG Subject: Re: Trouble ticket system Message-ID: <Pine.BSF.4.21.0201111139060.86075-100000@thud.tbe.net> In-Reply-To: <000d01c19abe$a1fc1300$0c0aa8c0@caz>
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http://www.fsck.com/projects/rt/ We've taken this system and slightly customized it to our installation... currently running on a FreeBSD 4.4-RELEASE box with MySQL as the backend, web accessible on the frontend. Quite nice, highly configurable, decently powerful. 4 techs supporting about 50 users in house and remote. -Gary "Complexity breeds bugs. Bugs prevent adoption, lack of adoption results in death. Death not good." On Fri, 11 Jan 2002, Jeremy Buckner wrote: > I was just curious if anyone could recommend a good trouble ticket system? We would like to have one > that is slightly configurable to our system (cable modems). Obviously needs to run on FreeBSD with > some sort of web interface for the CSRs, and it would be nice if the customers could open and track > their tickets too. Any suggestions. > > Thanks, > Jeremy Buckner > > > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-isp" in the body of the message > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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