From owner-freebsd-isp  Fri Jan 11 10:23: 5 2002
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Date: Fri, 11 Jan 2002 18:22:55 +0000 (UTC)
From: Barry Caplin <bc@bjb.org>
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To: Jeremy Buckner <jeremy@cableaz.com>
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Subject: Re: Trouble ticket system
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   Another vote for RT.  It really gets the job done and provides
great stats/reporting capability for justifying your existence!

   Barry

On Fri, 11 Jan 2002, Gary D. Margiotta wrote:

> http://www.fsck.com/projects/rt/
>
> We've taken this system and slightly customized it to our
> installation... currently running on a FreeBSD 4.4-RELEASE box with MySQL
> as the backend, web accessible on the frontend.
>
> Quite nice, highly configurable, decently powerful.  4 techs supporting
> about 50 users in house and remote.
>
> -Gary
>
> "Complexity breeds bugs.  Bugs prevent adoption, lack of adoption results
> in death.  Death not good."
>
> On Fri, 11 Jan 2002, Jeremy Buckner wrote:
>
> > I was just curious if anyone could recommend a good trouble ticket system? We would like to have one
> > that is slightly configurable to our system (cable modems). Obviously needs to run on FreeBSD with
> > some sort of web interface for the CSRs, and it would be nice if the customers could open and track
> > their tickets too. Any suggestions.
> >
> > Thanks,
> > Jeremy Buckner

   Barry Caplin, CISSP               Qwest Internet Services
   Director, Internet Systems        work: bcaplin@uswest.net, bcaplin@qwest.net
               Engineering           home: bc@bjb.org, bc@mtiweb.com


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