From owner-freebsd-hardware  Wed Jan  8 09:51:07 1997
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From: BRETT_GLASS@infoworld.com
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To: Simon Reading <aat81@dial.pipex.com>, grog@lemis.de
Cc: freebsd-hardware@freebsd.org
Subject: Support when getting DDS drives repaired
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HP's after-sales support is virtually nonexistent. Warranty service is
slow, and after the warranty expires, service often costs more than the
equipment is worth. They won't supply parts (such as keycaps or keyboard
springs for laptops), but insist instead on swapping out the entire
component at an outrageous price. And the support lines are usually 900
numbers.  This is HP's way of discouraging you from calling at all.

YMMV, of course, but I do not buy HP equipment anymore -- especially PCs,
laptops, and printers.

--Brett