From owner-freebsd-isp Sat Sep 4 4:30:20 1999 Delivered-To: freebsd-isp@freebsd.org Received: from saturn.psn.net (saturn.psn.net [207.211.58.15]) by hub.freebsd.org (Postfix) with ESMTP id 2B7861518B for ; Sat, 4 Sep 1999 04:30:19 -0700 (PDT) (envelope-from will@blackdawn.com) Received: from shadow.blackdawn.com (5042-243.008.popsite.net [209.224.140.243]) by saturn.psn.net (8.9.3/8.9.3) with ESMTP id EAA22618; Sat, 4 Sep 1999 04:31:57 -0700 (MST) Received: (from will@localhost) by shadow.blackdawn.com (8.9.3/8.9.3) id HAA37301; Sat, 4 Sep 1999 07:27:30 -0400 (EDT) (envelope-from will) Message-ID: X-Mailer: XFMail 1.3 [p0] on FreeBSD X-Priority: 3 (Normal) Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 8bit MIME-Version: 1.0 In-Reply-To: <37D0FE49.ABB069CE@trace.net.tw> Date: Sat, 04 Sep 1999 07:27:30 -0400 (EDT) Reply-To: Will Andrews From: Will Andrews To: Ronald Wiplinger Subject: RE: Tcket system Cc: isp FreeBSD Sender: owner-freebsd-isp@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org On 04-Sep-99 Ronald Wiplinger wrote: > I would like to setup an alias in sendmail, which would give out a > ticket number, add the message and send it than to available people. > Herby should be used a database, which records the start time of the > ticket, .... As soon the request is sufficient answered the ticket > should be closed in the database. Such a system reminds me of GNATS. You could probably modify GNATS to your own needs, although with the GPL license, I'm not real sure what you could or could not do. You can get more info about GNATS at http://sourceware.cygnus.com/gnats/ ... under FreeBSD, it can be installed like so: # cd /usr/ports/databases/gnats && make install Take care. -- Will Andrews To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message