From owner-freebsd-questions Sat Dec 11 15:50:47 1999 Delivered-To: freebsd-questions@freebsd.org Received: from mail.alpha.net.au (mail2.alpha.net.au [203.41.44.8]) by hub.freebsd.org (Postfix) with ESMTP id 1C49A14F8A for ; Sat, 11 Dec 1999 15:50:45 -0800 (PST) (envelope-from dannyh@idx.com.au) Received: from psych ([203.41.44.211]) by mail.alpha.net.au (8.9.3/8.9.3) with SMTP id KAA26085; Sun, 12 Dec 1999 10:50:59 +1100 Message-Id: <3.0.32.19991212105154.0069be1c@idx.com.au> X-Sender: dannyh@idx.com.au X-Mailer: Windows Eudora Pro Version 3.0 (32) Date: Sun, 12 Dec 1999 10:51:56 +1100 To: "Kub Vaj" , freebsd-questions@FreeBSD.ORG From: Danny Subject: Problems with the design phase. Mime-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.ORG Hello, Currently the ISP Has no or not enough =B7 Documentation containing licenceings and software support contracts =B7 Map of the network (locations of servers and details about cabling) =B7 A journal of all problems and their symptoms, solutions, dates, outcome =B7 Information about each server =B7Documentation Access Information : -For information on our access numbers= , server details, login-scripts and setup software.=20 =B7 Documentation Technical / Helpdesk : support in the areas of: connecting to the Internet, using Internet-related software, contacting the helpdesk.= =20 =B7 Documentation Accounts: FAQ and pointers about accounts related issues. Phone Messages are taken down by hand. There are no backup for internal documentations As a developer I need a way to=20 centralize the above documentation=20 a easier way to access the documentation (like a search engine on the intranet) a easier way to keep phone messages a backup tool for internal documentation Question: - What tools, solutions, web sites, books can I refer to or look at to find a solution to the above problem? To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message