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Date:      Thu, 6 Mar 2003 21:42:41 -0500
From:      "Brian T. Schellenberger" <bts@babbleon.org>
To:        Chris Howells <chris@chrishowells.co.uk>, questions@freebsd.org
Subject:   Re: still can't resolve these system reboots... help please
Message-ID:  <200303062142.41752.bts@babbleon.org>
In-Reply-To: <200303060030.16389.chris@chrishowells.co.uk>
References:  <200303051935.h25JZqSY003695@himinbjorg.ttsg.com> <3E66539F.6010207@potentialtech.com> <200303060030.16389.chris@chrishowells.co.uk>

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On Wednesday 05 March 2003 07:30 pm, Chris Howells wrote:
| -----BEGIN PGP SIGNED MESSAGE-----
| Hash: SHA1
|
| Hi,
|
| On Wednesday 05 March 2003 19:44, Bill Moran wrote:
| > Hell ... just install ActivePerl and write a perl script that does
| > lots and lots of number crunching (it need not be anything useful)
| > or install SETI and see if it crashes Windows.
|
| When I had a hardware problem with Dell like this one, they insisted
| that there could only be a problem if there was an issue with the
| installed software. If it was self-installed, then it had to be
| faulty software not hardware.


FWIW, when I called Dell with a problem of this nature, they had me use 
(or perhaps download) a testing utility -- which was self-booting and 
did not require *any* operating system to run.

I ran that, it confirmed that the hardware was indeed faulty, and then 
they happily replaced it.

A lot depends on how clueful a person you get in tech support, but if 
they are not clueful, either try again and hope for better luck or 
request a test utility that they would accept.

Getting the O/S issue out of the way simplifies things greatly.


-- 
Brian, the man from Babble-On . . . .   bts@babbleon.org (personal)

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