Date: Sun, 23 Jul 1995 12:17:10 -0400 From: dennis@et.htp.com (dennis) To: "Jordan K. Hubbard" <jkh@time.cdrom.com> Cc: freebsd-hackers@freebsd.org Subject: Re: SUP target for -STABLE, and setup for SUP info? Message-ID: <199507231617.MAA04048@mail.htp.com>
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>> I'd be willing to put a few hundred bucks a year (say, $500) into a support >> contract if it got me what I considered reasonable turn-around times. > >I had about $600 in mind, but we won't quibble about the $100.. :-) > >And now the next (and obvious) question - what would you consider to >be a reasonable turn-around time? :) > Depends on what kind of support. If you're trying to appeal to the general public then the answer is different than for developers. For $600., I'd want to get someone who is likely to know the answer on the phone immediately, if its just a question. Bug fixes are more complicated because they can have varying levels of difficulty. Many times, you have to fix the bug yourself because it only exists in your machine with your MB and your cards. You can't expect a support team to have every machine config available...they may not be able to duplicate the problem if they try. But what I do need to know, immediately, is if other people have had the same problem and if there is a fix.....because I don't want to waste time fixing something thats already been fixed. db
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