From owner-freebsd-questions Thu Apr 18 21:33:34 2002 Delivered-To: freebsd-questions@freebsd.org Received: from sm14.texas.rr.com (sm14.texas.rr.com [24.93.35.41]) by hub.freebsd.org (Postfix) with ESMTP id 3746037B417 for ; Thu, 18 Apr 2002 21:33:30 -0700 (PDT) Received: from houston.rr.com (cs242233-40.houston.rr.com [24.242.233.40]) by sm14.texas.rr.com (8.12.0.Beta16/8.12.0.Beta16) with ESMTP id g3J4cRTZ001265 for ; Thu, 18 Apr 2002 23:38:27 -0500 Message-ID: <3CBF9E1F.2070401@houston.rr.com> Date: Thu, 18 Apr 2002 23:33:35 -0500 From: mattb User-Agent: Mozilla/5.0 (X11; U; FreeBSD i386; en-US; rv:0.9.9) Gecko/20020403 X-Accept-Language: en-us, en MIME-Version: 1.0 To: questions@FreeBSD.ORG Subject: (HELP)Help Desk Solution References: Content-Type: text/plain; charset=us-ascii; format=flowed Content-Transfer-Encoding: 7bit Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.ORG Hello, Does anyone run a helpdesk package on freebsd? We are in the process of implementing a new ERP system and we are losing some end user administration folks to the ERP effort. We do not have a true Help Desk system as it is and now with a shortage of user support personnel we need something to keep all of our ducks in a row. Does anyone have some recommendations for Ticket/knowledgebase accounting of end luser inquiries? (php + MySQL + apache blah). All we are looking for is something simple. For example: Joe Luser needs some files restored so he would goto a url on an internal web server and issue a work order, priority (everyone is highest right), description etc. Thanks for any responses. Matt Bettinger To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message