From owner-freebsd-chat Mon Apr 13 16:07:32 1998 Return-Path: Received: (from majordom@localhost) by hub.freebsd.org (8.8.8/8.8.8) id QAA18225 for freebsd-chat-outgoing; Mon, 13 Apr 1998 16:07:32 -0700 (PDT) (envelope-from owner-freebsd-chat@FreeBSD.ORG) Received: from phoenix.welearn.com.au (suebla.lnk.telstra.net [139.130.44.81]) by hub.freebsd.org (8.8.8/8.8.8) with ESMTP id XAA18207 for ; Mon, 13 Apr 1998 23:07:16 GMT (envelope-from sue@phoenix.welearn.com.au) Received: (from sue@localhost) by phoenix.welearn.com.au (8.8.5/8.8.5) id JAA22025; Tue, 14 Apr 1998 09:07:06 +1000 (EST) Message-ID: <19980414090702.03034@welearn.com.au> Date: Tue, 14 Apr 1998 09:07:02 +1000 From: Sue Blake To: Frank Pawlak Cc: chat@FreeBSD.ORG Subject: Re: Project FreeBSD 98 References: <29092.892387190@time.cdrom.com> <199804132126.QAA01740@darkstar.connect.com> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii X-Mailer: Mutt 0.88e In-Reply-To: <199804132126.QAA01740@darkstar.connect.com>; from Frank Pawlak on Mon, Apr 13, 1998 at 04:26:11PM -0500 Sender: owner-freebsd-chat@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org On Mon, Apr 13, 1998 at 04:26:11PM -0500, Frank Pawlak wrote: > The five groups shake out like so: > > Documentation: > > Public Relations: > > Product positioning > Advertising > > Distribution ( Customer Fullfillment ) > > Publications: > > Magazine Articles, Books, etc. > > Technical Support: Newbies: Welcoming Orientation Learning support It's one thing to get people using FreeBSD, but don't forget we have to be very well prepared to deal with them when they arrive, or they'll go away again. This is quite separate from technical support which we all need from time to time. New users can go through a stage of feeling isolated, embarrassed, unvalued, or just unsure of how to obtain information in a new environment without many information gathering skills. Some of them have good unix skills but are unfamiliar with FreeBSD and our organisation, while some are new at everything. I'm working on some of these things but as a newbie I'm solving my own problems at the same time. Any help on addressing the non-support needs of newbies is welcome. One area where many of the issues do overlap, however, is support for installation questions. It's technical support, but it is often a new user's first interaction with the mob and impressions formed at that stage can influence their impression of FreeBSD a great deal. And if we're talking about promoting FreeBSD in general, then the final stage of our job is here, not at the CD sale. I get the impression that installation questions are not much fun to answer. They also have to be answered well because misinformation is dangerous at this stage (at least in terms of losing a convert). How well are we dealing with pre-installation and installation technical questions? Do we need more people to help there, or are we doing fine? Has anyone thought this through? > This is a first draft of our structure and all are invited to work on > perfecting it. Volunteers are needed to get names in the various slots, > remember that this is a democracy. To some people, a democracy means that the strong and numerous screw the small and timid. I don't think that's the kind you meant :-) -- Regards, -*Sue*- find / -name "*.conf" |more To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-chat" in the body of the message