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Date: Sun, 12 Dec 1999 10:49:50 +1100
To: Charlie ROOT <root@necrosys.net>, freebsd-isp@FreeBSD.ORG
From: Danny <dannyh@idx.com.au>
Subject: Problem with the design phase.
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Hello,

Currently the ISP

Has no or not enough

=B7 Documentation containing licenceings and software support contracts
=B7 Map of the network (locations of servers and details about cabling)
=B7 A journal of all problems and their symptoms, solutions, dates, outcome
=B7 Information about each server

=B7Documentation Access Information : -For information on our access numbers=
,
server details, login-scripts and setup software.=20

=B7 Documentation Technical / Helpdesk : support in the areas of: connecting
to the Internet, using Internet-related software, contacting the helpdesk.=
=20

=B7 Documentation Accounts: FAQ and pointers about accounts related issues.


Phone Messages are taken down by hand.

There are no backup for internal documentations

As a developer I need a way to=20

centralize the above documentation=20
a easier way to access the documentation (like a search engine on the
intranet)
a easier way to keep phone messages
a backup tool for internal documentation


Question: -

What tools, solutions, web sites, books can I refer to or look at to find a
solution to the above problem?


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