From owner-freebsd-isp Mon May 19 09:57:52 1997 Return-Path: Received: (from root@localhost) by hub.freebsd.org (8.8.5/8.8.5) id JAA03247 for isp-outgoing; Mon, 19 May 1997 09:57:52 -0700 (PDT) Received: from buffnet4.buffnet.net (buffnet4.buffnet.net [205.246.19.13]) by hub.freebsd.org (8.8.5/8.8.5) with ESMTP id JAA03240 for ; Mon, 19 May 1997 09:57:48 -0700 (PDT) Received: from buffnet11.buffnet.net (shovey@buffnet11.buffnet.net [205.246.19.55]) by buffnet4.buffnet.net (8.7.5/8.7.3) with SMTP id MAA22171; Mon, 19 May 1997 12:57:40 -0400 (EDT) Date: Mon, 19 May 1997 12:57:39 -0400 (EDT) From: Steve To: Russ Panula cc: freebsd-isp@FreeBSD.ORG Subject: Re: radius, usr total control and freebsd In-Reply-To: Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-isp@FreeBSD.ORG X-Loop: FreeBSD.org Precedence: bulk On Mon, 19 May 1997, Russ Panula wrote: > > > On Mon, 19 May 1997, Steve wrote: > > > My problem with the box was not the box - it was USR policies. You buy a > > box with X2. You get a box without control software and without X2. You > > have to fill in an mail or fax a form and your invoice - assuming you can > > push your vendor into cutting an invoice timely, then you have to dig thru > > a maze of web pages to find a form to set up a web account, you then wait > > days for an approval so that you can wade thru the web pages again, to put > > in your information, to get the information you then need to wade thru > > some more web pages, to generate a key to enable X2 on the box. Then you > > can fish around for the control software and download that. > > > > So the problem is not the box - its the policy. > > Agreed. > > It's a silly approach we solved by hanging the 'this unit is > going to be returned in an hour' thing over our vendor's head. They > jumped through the hoops for us, and we had an X2 key and the latest > software revs fairly quick. > > Not exactly what I had in mind, but hey, I do like working with the box. Well I didnt want to say it - but thats how I got my X2 key - I called and said "Do I start the RMA process with you or the reseller I bought this from".