From owner-freebsd-isp Wed Apr 3 8:50:54 2002 Delivered-To: freebsd-isp@freebsd.org Received: from norad.inetu.net (norad.inetu.net [209.235.223.59]) by hub.freebsd.org (Postfix) with ESMTP id 4680D37B416 for ; Wed, 3 Apr 2002 08:50:49 -0800 (PST) Received: from localhost (dec2@localhost) by norad.inetu.net (8.9.3/8.9.3) with ESMTP id LAA25673 for ; Wed, 3 Apr 2002 11:50:48 -0500 (EST) Date: Wed, 3 Apr 2002 11:50:48 -0500 (EST) From: dec2 To: freebsd-isp@freebsd.org Subject: Actual bandwidth used vs. statistics reports - customer explaination Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-freebsd-isp@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.org I had a quick question for ISP's and Web Hosting Companies out there. We give our hosting customers free access to web reports (Through say webalizer). We measure customer bandwidth usage for unique IP address customers through IPFW - which counts all data for their IP address. Does anyone have good ways to explain to customers why actual bandwidth used can vary greatly from web reports? Sometimes with reports only reporting on 50% of actual bandwidth used? We have tried to explain overhead, real audio files being excluded, etc. However - I think at this point - it might be beneficial to point the customer to 3rd party information. Anyone able to offer any help? Thanks in advance... -Dev To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message