From owner-freebsd-questions  Fri Apr 19  9:58:31 2002
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Date: Fri, 19 Apr 2002 09:58:22 -0700
Subject: Re: (HELP)Help Desk Solution
From: Kevan Olhausen <kevan@solidnet.com>
To: mattb <mattb@houston.rr.com>, <questions@freebsd.org>
Message-ID: <B8E59ABE.EFB%kevan@solidnet.com>
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I do! We use Wonderdesk and it uses Apache and the database files are just
flat files. It about $550 or something like that but I run it on FreeBSD 4.4
at work and I'm really liking it a lot! http://www.wonderdesk.com is the
place.

Kevan


On 4/18/02 9:33 PM, "mattb" <mattb@houston.rr.com> wrote:

> Hello,
> 
> Does anyone run a helpdesk package on freebsd?  We are in the process of
> implementing a new ERP system and we are losing some end user
> administration folks to the ERP effort.  We do not have a true Help Desk
> system as it is and now with a shortage of user support personnel we
> need something to keep all of our ducks in a row.  Does anyone have some
> recommendations for Ticket/knowledgebase accounting of end luser
> inquiries? (php + MySQL + apache blah).
> 
> All we are looking for is  something simple.  For example: Joe Luser
> needs some files restored so he would goto a url on an internal web
> server and issue a work order, priority (everyone is highest right),
> description etc. 
> 
> Thanks for any responses.
> 
> Matt Bettinger
> 
> 
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