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From: "Arun Welch" <welch@igillc.com>
To: <jesse@wingnet.net>, <freebsd-mobile@freebsd.org>
Date: Thu, 8 May 2003 08:56:23 -0500
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Subject: RE: ideal laptop recommendations?
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> I have yet to hear from a single sole who actually owns a 
> Sony or Dell and isn't happy with it. Sounds like a bunch of 
> "buy IBM" propoganda to me.
> 

I'll never buy another Dell. MTBF on mine is less than 6 months, and
every repair takes at least 3 weeks, despite the so-called
next-business-day repair contract I bought. One of my client's bought 10
laptops for a project a year ago, and 3 of them are now doorstops (and
will probably remain so, as they've given up calling service in on
them). *Everyone* I know who has a Dell has had a hardware problem on
theirs at least once a year, and the standard response from their
service department is "Reformat the hard drive and reinstall the OS"
before they'll deal with the actual issue (the last case in point, a CD
drive that went TU. After we refused to reload the OS they shipped
another CD, and the replacement worked fine. It's in a removable caddy,
after all, how hard was that?).

...arun