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To: grog@lemis.de (Greg Lehey)
cc: cosmos@misery.bssc.org (Daniel Leeds),
        hackers@freebsd.org (FreeBSD Hackers), jack@cdrom.com (Jack Velte),
        velte@mimsy.cdrom.com
cc: questions@freebsd.org
Subject: Re: HELP!!! THIS IS AN EMERGENCY (fwd) 
In-reply-to: Your message of "Thu, 28 Dec 1995 12:49:38 +0100."
             <199512281149.MAA20604@allegro.lemis.de> 
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Date: Thu, 28 Dec 1995 06:33:30 -0800
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From: Jack Velte <velte@mimsy.cdrom.com>
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grog@lemis.de (Greg Lehey) said...
>Daniel Leeds writes:
>>
>> Forwarded message:
>>>
>>>>> You make a program that erases my hd and you won't help???
>>>>> I had to reinstall DOS cause your boot.flp erased my hd
>>
>>> If you had read my first letter you would have seen that I have
>>> now the notes say that if you have problems then write to
>>> questions@FreeBSd.org.  so I did. and you all act like assholes well I
>>> have been useing freebsd for years
>>> forget me useing it anymore
>>> as a matter of fact I used to recomend it to my friends well FUCKING
>>> FORGET THAT TOO
>>> as a matter fact i am going to take the cd and shove it...nevermind that
>>> just forget about me or my clients useing freebsd anymore I am going to
>>> give them linux from now on...go to hell.

i am appalled.  we very seldom encounter such hostility from FreeBSD users.
perhaps because we get paid to be polite and accommodating.

i don't have the person's email address so i can't tell him this.  i would
like to tell the people on these mailing lists that Walnut Creek CDROM has
an UNCONDITIONAL refund policy.  at the VERY least, this user may get his
money back from us.  you might also refer customers like this to
"support@cdrom.com" and we'll do what we can to help him.

>> another satisfied customer?  what i dont understand is why they *never*
>> read the install docs.  and if he has been using freebsd for years why
>> would it be so foreign to him....ahh well.  between this and SpUnkeY or
>> whatever the hell his name is, the hackers list has been mildly amusing.
>
>I don't find this amusing.  OK, he may be a jerk, but on the other hand, maybe
>he isn't.  He's certainly frustrated, and it would be nice to understand why,
>and if there's anything that we can do to ensure that it doesn't happen more
>often than absolutely necessary.  What was the problem?

Walnut Creek CDROM considers ANY unsatisfied customer to be a failure.  if
we can't get their system working, we will do what we can to minimize their
unhappiness.

-jack
walnut creek cdrom